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Helpdesk, Associate

Location Pune, India
Posted 07-August-2021
Description

Overview

AST was founded on one simple thought, but our people and our customers first, and you can never lose. We are strategic contributors, partnering with forward-thinking organizations to pursue leading-edge digital transformation, process reengineering, and technology solutions.

If youre someone with energy, drive, and a need to innovate, you are surrounded by like minds at AST. We are Oracle Platinum Partners, who strive every day to be the best at what we do.

We are actively looking for a talented Oracle apps Helpdesk Consultant to join our growing team.

What Youll Do:
Technical helpdesk support for Oracle
Work with global team and teams across locations
Provide timely updates to the team leads/supervisor/project manager.
Project documentation including Technical design documents, testing scripts.
Working in Managed service support projects with the ability to troubleshoot and resolve customer L1 issues.
Working in Night Shift

What Youll Bring:
1+ years of experience as a Helpdesk consultant.
Experience in handling oracle helpdesk and basic knowledge of password reset and similar helpdesk issues
Knowledge of SQL / PL SQL
Good communication skills

The AST Difference: AT AST, we are high-performers, visionaries, and life-long learners. Because you invest in us, we invest in you, providing you with the tools and certifications needed to do your job to the best of your ability, as well as on-the-job training whenever possible. We foster a culture of trust, ownership, and innovation at every level of the organization. All doors are open, and everyones ideas matter, giving our people the ability to quickly understand our customers needs and translate those needs into actions. While we celebrate individual wins, we always strive for shared success. We are One AST.

Why AST: Time and time and again, AST wins the most coveted workplace awards, including the 2020 Best and Brightest Companies to Work For Award and the 2020 Top Workplaces Award. Both awards our won by completely anonymous employee surveys, showing AST truly does make the difference to our people, and our people always make the difference to us.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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