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Managed Run Service Full Stack Developer

Location Mumbai, India
Posted 12-August-2021
Description


Experience in building solution and implementing CCaaS
Subject Matter Expert for design, expansion, and enhancements of IVRs and call flows.
Full-stack development experienceencompassing a good understanding of OS, Network, App Servers, Programming, Databases, Middleware and Security.
Experience in NodeJS & Java-based frameworks and experience with API integration design, development & implementation via REST, JSON, GraphQL etc.
Experience in design & development of IVR applications using VoiceXML or vendor tools such as Avaya Orchestration Designer, Cisco Call Studio etc.
Strong consulting background with demonstrated experience in requirements gathering, solution design, development and deployment.
Knowledge of SIP and Call Routingand ability to understand enterprise-scale Contact Center architecture.
Experience with Continuous Integration & Continuous Delivery process using Git, Jenkins/Bamboo.
Good understanding of database design principles & experience with MySQL, MSSQL, Postgres etc.
Familiarity with programming languages such as Python, JavaScript, SQL, Shell Scripting to automate various operational procedures.


Primary Skill

Minimum 5years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms
Familiarity with programming languages such as Python, JavaScript, SQL, Shell Scripting to automate various operational procedures


Secondary Skill

Experience in NodeJS & Java-based frameworks and experience with API integration design, development & implementation via REST, JSON, GraphQL etc.
Experience in design & development of IVR applications using VoiceXML or vendor tools such as Avaya Orchestration Designer, Cisco Call Studio etc.
Experience
Min 5 to 8 Years.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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