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Technical Support Professional

Location Bengaluru, India
Posted 12-August-2021

At IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems? If so, lets talk.

Your Role and Responsibilities
As Technical Support Professional, you are responsible to manage severity incidents using several tools and integrations, monitoring, maintaining status pages, FAQs, and other documentation useful for clients. In summary, we do our best to provide fast resolution and excellent support to our customers.

Responsibilities :
The Identity Access Management Agent (IAM) is responsible for manual user lifecycle management for in-scope systems using multi-tier request processing and fulfillment model, management of in-scope RACF profiles and policies, administration and ongoing enhancement of in-scope authentication services, including Active Directory and Radiant Logic VDS. IAM agents are also responsible for administration of access roles and policies, execution of re-certification campaigns, and management of Privilege
Work and Communication under pressure/ client focus, User orientation to provide great support, Collaborative approach and ability to share with global team members lessons learned and blockers, skills)

Required Technical and Professional Expertise

Experience in Active Directory, Centrify or Radiant Logic VDS skills
Provide 24/7 Level1/Level2 support for Triage. Also, manage sev 1 incidents using several tools, maintaining status pages, FAQs, and other documentation useful for clients. In summary, provide fast resolution and excellent support to the customers.
Exposure in Authentication services, profile and policies management knowledge
Hands on Experience in Linux, AIX or Windows servers skills
Proven Strong interpersonal and organization skill
Knowledge and understanding of web applications/programming, HTTP, OpenID Connect and SAML protocols, to know at least one programming language like Java or Node.js.

Preferred Technical and Professional Expertise

Office, postman, Websphere, Liberty
Potential to grow into a more technical role
Ticket management experience
Work experience in an agile environment
Support experience
Access management experience

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering whats next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the worlds most unique challenges? And ready to shape the future for millions of people? If so, then its time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful changeto alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

Its time to define your career.

About IBMIBMs greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, were also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now its time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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