We are looking for a Sr. IT Support Engineer/Lead to assist our clients/users with Laptops / Desktops /Server issues. The candidate will be required to work on-site or via remote connection and assist with hardware/software installations, software upgrades, systems integrations, and basic IT-related issues.
Team player, focus, committed and passionate about establishing and maintaining a culture of trust between IT and end-users within the company, Showcases good leadership skills to carry team members along.
Experience : Experience in mentoring and coordinating IT support team, Experience in IT planning and deployment of company-wide IT solutions Must have a problem-solving attitude and aim to provide the best customer experience Advance knowledge on technology such as: Azure AD, AD, DNS, DHCP, O365, Intune, Mac and Windows, Azure Cloud etc. Ability to communicate technical information in a clear manner to end-users Ability to draft up documents to build out our knowledge base
Job Description : Provide support and guidance for the Enterprise Infrastructure environment Bring in the best practices forCloud, Virtualization, WAN optimization etc. Proven Experience in IT Infrastructure sizing and capacity planning Strong working knowledge of networking technologies Strong Working knowledge of Virtual Architecture (VMWare, HyperV, VDI,) Strong working knowledge of SAN environments. Design, Administration and Support Proven experience in managing and facilitating the mix of internal teams and external vendors. Strong team building and people management skills are a must IT infrastructure architecting, messaging, enterprise application sizing and designing infrastructure for applications Make sure to Identifies, manage and getting issues resolved in a timely manner Monitor and keep track of SLAs Monthly Reporting to management on IT support matrix Support to establish best practices, standards and procedures for IT support operations. Build strong relationships with cross-functional teams Provide high-level customer service to all employees; ensuring a positive IT experience for local and remote employee Managing hardware inventory including receiving, purchasing and inventory control of IT equipment and ensure that the PO, invoicing and billing process is accurate and followed Manage support schedules to ensure coverage, ticket assignments, support escalations with a continued focus on process changes that improve resolution times Conduct team meetings, communicate recommendations for improvement as necessary
The applicant must have a minimum of 8-9 years of experience.
The candidate must hold a bachelors degree in Engineering/technology or equivalent