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MCPE SDWAN Service Desk Engineer

Location Mumbai, India
Posted 15-August-2021
Job Responsibilities :
1. Provide customer service through advanced specialized knowledge on
technical and non-technical interactions
2. Check MCPE SDWAN service availability and do troubleshooting
3. Carry out enterprise products servicing on OTT platforms
4. Ensure product onboarding and usage induction
5. Track service billing, utilization and payments
6. Ensure retention and upsell to enhance Jios share of customer wallet
7. Manage network, device and provide related user configuration
8. Ensure adherence to SOPs, work schedules and company policies
9. Provision feedback and manage escalations for process KPIs as defined

Education Requirement :
B.Tech degree in any discipline
(Ent CCNP Certification preferred)

Experience Requirement :
2 - 4 years

Skills & Competencies :
1.Knowledge of MCPE and SDWAN
2. Understanding of telecom, digital and connectivity services
3.Interpersonal skills
4. Analytical skills
5. Service and customer orientation

Location Map : Enterprise ESOC Operations,Mumbai RCP,Maharashtra
Min 2 to 4 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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