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MCPE SDWAN Service Desk Engineer

Location Mumbai, India
Posted 15-August-2021
Description
Job Responsibilities :
1. Provide customer service through advanced specialized knowledge on
technical and non-technical interactions
2. Check MCPE SDWAN service availability and do troubleshooting
3. Carry out enterprise products servicing on OTT platforms
4. Ensure product onboarding and usage induction
5. Track service billing, utilization and payments
6. Ensure retention and upsell to enhance Jios share of customer wallet
7. Manage network, device and provide related user configuration
8. Ensure adherence to SOPs, work schedules and company policies
9. Provision feedback and manage escalations for process KPIs as defined


Education Requirement :
B.Tech degree in any discipline
(Ent CCNP Certification preferred)


Experience Requirement :
2 - 4 years


Skills & Competencies :
1.Knowledge of MCPE and SDWAN
2. Understanding of telecom, digital and connectivity services
3.Interpersonal skills
4. Analytical skills
5. Service and customer orientation


Location Map : Enterprise ESOC Operations,Mumbai RCP,Maharashtra
Experience
Min 2 to 4 Years.

 
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