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HelpDesk Associate- Windows

Location Bengaluru, India
Posted 15-August-2021
Description

Introduction
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, youll love your career at IBM.

Your Role and Responsibilities
As Windows Administrator specialist you are responsible to design, install, administer, and optimize overall control of a server. Provide technical support to ensure a high degree of Customer Happiness through Service Level Agreement (SLA) and Process Compliance and perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.Responsibilities
Act as the central communication point for Design, Maintain and Communicate the service support plans in Windows Administration domain
Communicate the business impact of major incidents and prioritize based on business impact to the client
Assess the impact of changes to systems, applications and infrastructure to determine requirements
Configure and solve - DHCP, DNS, various network devices and services
Performing Backup and Restore Operations

Required Technical and Professional Expertise

Minimum 7+ years of experience in Windows Infrastructure.
Proficient on VTAM, TCP/IP, APPN along with the process documentation
Ability to provide technical direction and coordination to the resolver groups involved while participating in the Change Control Board and Change Control Process
Experience on SCCM/System Center Configuration Manager along with integration experience with AD/Active Directory and Virtualization: VMware, Hyper-V
Demonstrable ability in managing windows server 2008/2012/2016, L2.
Proven expertise to respond to all systems alerts - error indicators, error messages, failures, and peripheral malfunctions
Validated expertise to create and manage user groups, renaming groups, deleting groups

Preferred Technical and Professional Expertise

Experience in high availability environment and alignment to process (ITIL)
Validated experience in Page File size management and troubleshooting
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering whats next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBM
About IBM
Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

 
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