The ability to drive human progress through technology relies on robust and reliable IT infrastructureand thats what our IT Infrastructure team provides to our customers. Were a team of experts optimizing the performance and integrity of IT infrastructure and ensuring consistency and synchronization across all infrastructure components. Alongside supporting new and existing applications, we work with other IT groups and business units to troubleshoot and resolve technical problems.
Join us to do the best work of your career and make a profound social impact as an Advisor, IT Infrastructure on our IT Infrastructureteam in Bangalore
What youll achieve
As a Level L2/L3 Engineer would be responsible for supporting multi-tenant customers hosted in Virtustream cloud and multiple data center. Role involves supporting clients Mission critical SAP applications installed in the Virtustream Cloud Platform. As an Advisor, IT Infrastructure responsible for maintaining RHEL and Suse Servers up time and business availability. Would be working on day to day server administration task and would be 2nd level of support for any operational issues. working on incident Management and change management process, responsible for closing all incidents and service request within SLA. Familiarity with Scripting and networking will be a plus, would be involved expensively in performing security and kernel patching.
You will: Responsible to carry our BAU day to Day activities. Responsible of executing Project related activities. Responsible for UCS, ESXi Dell Server troubleshooting, upgrades and firmware management Responsible for analyzing vulnerabilities in PCI compliance report, prepare remediation plan, test, deploy remediation steps Vendor Coordination to resolve hardware and software issues Follow-ups till Closure Responsible for monthly operating system ESXi, Dell Server, VM (OS Linux) patches installation and upgradation Responsible for VM templates patching and compliance Have experience in preparing SOP MOP documents preparation for critical activities Responsible for the development and refinement of operational best practices as it relates to Virtustream Enterprise Cloud platform management support Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate to continue to drive improved methodologies into the organization Assist in the development of automation tools Provides appropriate level of support and troubleshooting for incidents across the environment and escalates to next Tier if needed Exercises considerable attitude in determining technical objectives, without appreciable direction Utilizes a variety of internal and external sources to investigate technology, build knowledge, and resolve incidents. Review documentation, diagrams, configurations, standard operating procedures, and tools and regularly contributes to internal knowledgebase and departmental documentation. Maintains professional demeanor under pressure possessing a can-do attitude, to keep the resolution process moving in a positive direction Familiar with VMware infrastructure builds and Management Experience in Managing cloud infrastructure services and ability to adopt new technologies
Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:
Relevant experience of 6+ Years of experience on the below responsibilities Looking for L2/L3 skills in below core technologies, requires skills in one or more of the following areas: ComputeCisco UCS blade rack-mount servers, UCS Manager, Dell servers VirtualizationVMware vSphere, ESXi Operating SystemsWindows, RHEL, Suse, CentOS, Ubuntu ScriptingPowerShell, Ansible, Python, Salt, batch files, etc Willing to work 24*7 shifts High accountability for results Understanding of ITIL / ITSM with experience in ticketing (Service Now)
MCSE, MCSA VMware VCP ITIL Foundation Job ID: R126502