Job Description: AST was founded on one simple thought, put our people and our customers first, and you can never lose. We are strategic contributors, partnering with forward-thinking organizations to pursue leading-edge digital transformation, process reengineering, and technology solutions.
If youre someone with energy, drive, and a need to innovate, you are surrounded by like minds at AST. We are Oracle Platinum Partners, who strive every day to be the best at what we do.
Currently, we are looking for a talented Oracle helpdesk Lead to join our team.
What Youll do: Technical helpdesk support for Oracle technology Mentoring the monitoring the helpdesk team Work with global team and teams across locations Provide timely updates to the Project manager. Project documentation including Technical design documents, testing scripts. Working in Managed service support projects with ability to troubleshoot and resolve customer L1 issues. Creating the helpdesk reports Working on helpdesk tools and training the team to use helpdesk tools Monitoring the response time SLA from the team Working in Flexible Shift as required
What Youll Bring: 5+ years of experience as Helpdesk consultant. Experience in handling helpdesk team Knowledge of SQL / PL SQL Good communication skills
The AST Difference: AT AST, we are high-performers, visionaries, and life-long learners. Because you invest in us, we invest in you, providing you with the tools and certifications needed to do your job to the best of your ability, as well as on-the-job training whenever possible. We foster a culture of trust, ownership, and innovation at every level of the organization. All doors are open, and everyones ideas matter, giving our people the ability to quickly understand our customers needs and translate those needs into actions. While we celebrate individual wins, we always strive for shared success. We are One AST.
Why AST: Time and time and again, AST wins the most coveted workplace awards, including the 2020 Best and Brightest Companies to Work For Award and the 2020 Top Workplaces Award. Both awards our won by completely anonymous employee surveys, showing AST truly does make the difference to our people, and our people always make the difference to us.