MyPage is a personalized page based on your interests.The page is customized to help you to find content that matters you the most.

I'm not curious

Helpdesk, Lead

Location Pune, India
Posted 17-August-2021


Job Description:
AST was founded on one simple thought, put our people and our customers first, and you can never lose. We are strategic contributors, partnering with forward-thinking organizations to pursue leading-edge digital transformation, process reengineering, and technology solutions.

If youre someone with energy, drive, and a need to innovate, you are surrounded by like minds at AST. We are Oracle Platinum Partners, who strive every day to be the best at what we do.

Currently, we are looking for a talented Oracle helpdesk Lead to join our team.

What Youll do:
Technical helpdesk support for Oracle technology
Mentoring the monitoring the helpdesk team
Work with global team and teams across locations
Provide timely updates to the Project manager.
Project documentation including Technical design documents, testing scripts.
Working in Managed service support projects with ability to troubleshoot and resolve customer L1 issues.
Creating the helpdesk reports
Working on helpdesk tools and training the team to use helpdesk tools
Monitoring the response time SLA from the team
Working in Flexible Shift as required

What Youll Bring:
5+ years of experience as Helpdesk consultant.
Experience in handling helpdesk team
Knowledge of SQL / PL SQL
Good communication skills

The AST Difference: AT AST, we are high-performers, visionaries, and life-long learners. Because you invest in us, we invest in you, providing you with the tools and certifications needed to do your job to the best of your ability, as well as on-the-job training whenever possible. We foster a culture of trust, ownership, and innovation at every level of the organization. All doors are open, and everyones ideas matter, giving our people the ability to quickly understand our customers needs and translate those needs into actions. While we celebrate individual wins, we always strive for shared success. We are One AST.

Why AST: Time and time and again, AST wins the most coveted workplace awards, including the 2020 Best and Brightest Companies to Work For Award and the 2020 Top Workplaces Award. Both awards our won by completely anonymous employee surveys, showing AST truly does make the difference to our people, and our people always make the difference to us.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
Hidden Image Url