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Manager - Save, Invest & Insure Operations, Digibank

Location Singapore, Singapore
Posted 19-August-2021

Job Description :
Get to know our Team:
We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia's leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.
We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.
Reporting to the Senior Manager of Save, Invest and Insure Operations, this person will have the responsibility to provide daily operational support and be involved in new product implementations. He/she will assist the Senior Manager to drive and implement new process automation initiatives.
The day-to-day activities:
Work closely with Business to support the operational activities in relation to investment products (including CPFIS and SRS products). The activities may include account opening/maintenance, onboarding of new funds/unit trusts, trade support, corporate action and reconciliation
Ensuring that product static data on our platform are kept accurate and up to date . Work with external parties/vendors (i.e CPF board/third party service provider/transfer agent etc) to establish the end to end operational process for investment trades
Work in partnership with internal and external stakeholders to develop new and re-evaluate any existing processes/ frameworks/ infrastructures to further streamline the operational workflow, improve service quality and the overall efficiencies
Manage all important trackers/sheets in order to provide periodical reporting to management. . Collaborate with various function leads to review new, existing or potential operational problems, complaints and queries and ensure they are resolved promptly and satisfactorily. Make use of data to assess and review trends and implement changes where required to minimize the risk of re-occurance for common issues/queries.
Drive digitization initiatives and participate in User Acceptance Testing as and when required
The must haves:
A Bachelor's Degree in Business Administration / Banking and Finance / Accountancy or a relevant discipline
Minimum 8 years of relevant experience in investment operations within the Banking and Finance industry or a fintech wealth management set up
Experience and knowledge in CPF/SRS would be beneficial
Able to lead and work independently, and proactively providing suggestions and input in a fairly new set up
Strong written and verbal communication skills
Comfortable working with worksheets / reports and must be well organised, meticulous and detailed oriented
Proven ability to work under pressure and meet deadlines
Proven ability to work within a team environment in a productive and supportive manner. . Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment
Should have a deep desire to excel and develop a career in a fast growing tech company. Should have demonstrated integrity and respect in the performance of their duties

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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