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ServiceNow CMDB Developer

Location Singapore, Singapore
Posted 20-August-2021
The configuration manager is a manager who has the ability and authority to ensure daily end-to-end delivery of CM services in accordance with the configuration management plan. The configuration managers specific responsibilities include:
Managing / Performing the day-to-day activities of the CM process, including establishing priorities and work assignments
Tracking compliance to policies and procedures
Identifying and reporting on noncompliance situations
Fulfilling CM service requests as assigned
Facilitate / perform CM audits
Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system (CMS)
Facilitating communication and engaging business and IT management to encourage CM efforts and value propositions
Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project time frames
Mentoring the organization on CM services, concepts, policies, and procedures
Reviewing and approving all changes to the CMS infrastructure where applicable
Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
Mentoring the organization of CM services, concepts, policies, and procedures
Chairing the configuration control board (CCB) and enacting changes as directed
Providing and approving all requirements, use cases, user stories, etc. to support new or improving CMS functionality
Reviewing and approving all requests for the administrator log on credentials and access rights to the CMS infrastructure
Reviewing and publishing configuration management reporting
Identifying service improvement opportunities
Act as a primary point of escalation for Configuration Management issues
Job Requirements:
Degree level in an IT or related subject Alternatively
Management qualification
ITIL Framework Certifications
Expertise in Configuration Management activities
Experience in ITIL Process definition, implementation and governance
Experience in managing the CMDB role
Risk Assessment and Management
Hands on experience on Service or other Service Management tool
Experience on Process Re-Engineering will be an added advantage
Be able to coordinate and implement Configuration Management Process for APAC
Ability to work to tight deadlines
Self-Driven & Proactive
Excellent communication skills both written and oral
Should possess excellent interpersonal skills

Awards & Accolades for MyTechLogy
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Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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