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Senior Cloud Operations Engineer

Location Mexico, United States
Posted 20-August-2021
Description
The Oracle Construction & Engineering Global Business Unit (CEGBU) is growing its Cloud Operations team. We are looking for Guadalajara, Mexico (MDC) based individuals who, as part of this team, will work with the latest technology offered for hosting CEGBU SaaS products, in Oracles next-generation cloud infrastructure, OCI. As part of your daily tasks you will be responsible for supporting and maintaining Oracle Primavera Cloud and other CEGBU cloud offerings. Other tasks will include support escalations, monitoring product stability and usability, overseeing maintenance and patching as well as installation and configuration tasks, as directed. The CEGBU Cloud Operations team works closely with the CEGBU Development team, as well as other Oracle teams directly involved in Oracles OCI / CNE Cloud offerings.

If youre interested in joining our operations team and would like to have the opportunity to be part of a team that is going to help shape the future of Oracles Cloud offerings and cloud customers alike, then this is the place to be. If you think you meet the requirements below, we are interested in speaking to you!


As an Oracle CEGBU Senior Cloud Operations Engineer, you will be expected to meet the below requirements:

At least 4-6 years proven implementation, support, consulting and/or development experience, preferably in a SaaS or Cloud environment management.

Degree in Computer Science, Information Technology, Engineering or equivalent work experience.

Proven skills in using industry standard tools and techniques.

Exceptional communication skills, both written and verbal.

Strong diagnostic and troubleshooting abilities.

Must be willing to work flexible hours Monday through Saturday as well as weekend On-Call coverage.

Experience in troubleshooting performance issues (collect and analyze log files, run SQL scripts etc.)

Experience in any of the following will be considered as an advantage: Mentoring junior team members on new products and technologies, delivering product technical or functional trainings, Knowledge of or experience in: Kubernetes, Jenkins, Kibana/ELK, OBI, Oracle DB & OEM, Jetty, Hazelcast, NGINX, IDCS, WTSS, CNE Secure Store, ThousandEyes, Oracle APM, Programming (Bash/Java).


Key technical & Analytical Skills:

Well-developed troubleshooting skills in the area of functional and technical SaaS application environments.

Strong problem-solving skills.

Ability to troubleshoot performance issues

Understand modern database structure component types including RAC, EXADATA, VM Database, containerized database, and terminology as such


Experience in one or more of the following:

Log reading and analyzing

Developing and executing SQL queries

Troubleshooting in SaaS/Cloud environments

Documenting problem, troubleshooting and resolution steps

Managing cloud deployment using Kubernetes

Creating, modifying and executing Jenkins pipelines

Proficiency in Bash and/or Java programming language

Synthetic monitoring

Web Service/API calls


Behavioral:

Excellent communication skills, in terms of being able to deliver technical and functional knowledge and solutions to management and customer support personnel, including the ability to provide feedback (use language) to both technically aware and non-technically aware co-workers.

Good interpersonal and customer care skills.

Ability to work with other team members and OCI teams alike.

Ability to work well and remain positive under pressure

Customer oriented attitude.

Well-developed listening skills, the ability to ask questions and fully understand whats being asked.

Good command of the English language, both written and verbal.

Detail oriented.

Logical thinker.

Open to working alternate shifts, our team operates on a 24 x 7 schedule.

Able to work well in a team, as well as on your own.

Process orientation preferred.

Education:

Degree in Information Technology, Computer Science or equivalent.

Other qualifications, certifications and work experience within the IT domain may be considered.


Main responsibilities:

You will be the second level technical support interface for CEGBU Cloud offerings. You will provide environment support to internal Oracle teams, including Development, for resolution of problems related to the use of and maintenance of the Oracle CEGBU SaaS offerings. As your knowledge level increases, you will be asked to manage critical incidents and escalations, including disaster recovery scenarios.
Experience
Min 5 to 8 Years.

 
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