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Global Tech Support Engineer 2

Location Bengaluru, India
Posted 20-August-2021
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPals 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The PayPal Professional Services team is looking for a Global Technical Support Engineer. This position will require a technical understanding of PayPals products as well as the ability to analyze and resolve live technical and integration issues. Technical Support Engineers are responsible for providing services to PayPal merchants, developers and internal PayPal teammates. This position will require building strong relationships across the organization.

Job Responsibilities

Work directly with PayPal customers (developers- merchants) and internal teams on post-integration (live) issues. Troubleshoot technical issues related to client code and libraries, connectivity, networking, PayPal software, hardware, etc.
Assist with the integration and configuration of the PayPal APIs and products across multiple channels, including mobile devices such as smart phones and tablets. Share PayPal integration best practices.
Support merchant onboarding and account configuration.
Communicate live issues to merchants and internal stakeholders. Identify and submit PayPal defects.
Help develop technical content (sample code, white papers, FAQs, blogs, etc.).
Participate in the development of tools, systems and processes to improve productivity.

Technical Skills

Experience in two or more of the following: Java, C, C#, VB.NET, PHP, Perl, Ruby, Python, SQL, Web Services, HTML, JavaScript, NVP, JSON, XML, SOAP, and REST.
Experience with shell scripting and Linux/Unix commands.
Understanding of web technologies, including the HTTP protocol and TCP/IP
Understanding of firewalls and proxies.
Experience with mobile operating systems, such as Android and iOS, is a strong plus.
Understanding of payment processing and gateways is a plus.


BS, BSEE, CS or other relevant technical degree.
Twoyears of working experience in a Software Product Development or Technical Support role.
Strong English written and verbal communication skills are required. Knowledge of Mandarin, Cantonese, Thai, Korean, Bahasa Indonesia or Bahasa Malaysian is a strong plus.
Ability to work in a global environment.
Must be open to on-call and off business hours escalations from customers.
Min 2 to 3 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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