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SR. ASSOCIATE, WORK CENTER TECH SUPPORT

Location Bengaluru, India
Posted 20-August-2021
Description

Tier 2 Service Assurance Network Engineer, responsible for handling customer calls, ticket and chats in support of ATT Flexware and SDWAN products. This engineer will work to resolve software, hardware, routing and transport issues in a 24/7 call center. Working with internal and external partners in resolving customer issues including managing and facilitating phone bridges and chats. Responsible for handing customer escalations and expectations in a timely manner.

A strong understanding of Software Defined NetworkingStrong networking skills includingo Routing Protocols (Ex, BGP, OSPF)
o Troubleshooting complex issues including routing, switching, QoS, VOIP
Working knowledge of Layer 2 switches, Load Balancers, Firewalls, Access Points, and wireless technology a plusWorking knowledge of transport including TDM and Etherneto Wireless LTE/5G a plus
Cisco Certification (CCNA, CCNP, CCIE a plus)Strong knowledge of Unix and Unix commands in white box environment

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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