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Technical Specialist

Location Noida, India
Posted 21-August-2021
Description
Experienced CCNA CCNP VOICE certified engineer having relevant experience in VOIP platform and Extensive knowledge of Cisco voice products and VOIP networking Extensive knowledge experience with Cisco TDM IP voice systems and components.
Hands on troubleshooting experience on Avaya Cisco voice products Experience with E1 T1 FXS FXO MGCP SCCP SIP SRST H323 Must be open for 247 operations
Strong technical knowledge on CUCM features Call flows Call handlers gateway analog and voice troubleshooting and Hands on experience in Upgrade Migration of Unified products
Providing on call support to team for escalated issues and Voice over IP Cisco Telephony operations
Extensive knowledge experience with Cisco TDM IP voice systems and components and Hands on configuration and troubleshooting experience on CISCO CUCM UNITY Right Fax Ascom gateway wireless devices 7
Deploy configure and maintain a variety of voice technologies including Cisco etc and Provide Tier 1 2 and 3 operational support for deployed technologies such as PBXs mobility servers voicemail systems toll bypass gateways and other network infrastructure
Knowledge and experience operating converged voice video data networks including knowledge of CoS QoS and related quality of service parameters over MPLS backbone WAN and voice circuit experience in VoIP environment and Monitoring of voice gateways through Spectrum RTMT troubleshoot and escalate production problems affecting the global network and systems infrastructure
Perform vendor interaction with internal and external support organizations 12 Participate on project teams to effectively communicate the operational requirements to ensure effective project technology transition

Primary Skills

Cisco Voice

Secondary Skills

VOIP


L3 Engineer
:
Supporting Experience on Cisco UCCE / UCCX / PCCE solutions
Cisco ICM/CCMP/CVP/CUIC & troubleshooting
Scripting for call flow change or Holiday request.
Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger.
Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signaling.
Should be ready to work in 24/7 business support environment
Should be having 7-9 years of experience on Cisco Voice platform.
Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

RESPOSIBILITIES OF THE ROLE:
Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.
Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
Initiates network improvement recommendations based upon experiences in CC field
Performs Root Cause Analysis & Track and update key performance metrics
Act as a point of contact for all service delivery issues/ pending work/ escalations
Provide team support and process improvements through individual contributions
Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
Perform change management in accordance with change management procedures
Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and
Experience
Min 7 to 9 Years.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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