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Consultant,Helpdesk

Location Noida, India
Posted 21-August-2021
Description
Function: Operations

New York, US

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Consultant, Service desk.

Responsibilities

own the acquisition, deployment, tracking, maintenance, and end-of-life of all computer hardware and software licenses throughout the company.
Be Involved in the onboarding process, helping ensure each new employees work area is ready for day-one orientation.
When unused computers are returned, you will be responsible for the pick up,backup and clean-up of the device ensuring we retain important data.
You will support the Help Desk team by helping them resolve any computer-related tickets as needed. Response to these tickets will be through our internal ticketing system or in person.
Follow announcements from our hardware/software partners regarding new security, stability, and feature releases.
Image new and old Device (Laptops, Desktops, tablets) and keep for future stock.
Monitor and record feedback received from employees regarding their assigned equipment including reliability, quality, and ease-of-use.
Use your time efficiently by identifying root causes rather than treating symptoms. Offer your technical expertise as we strive to refine processes within our growing organization.
Take a lead role in analyzing CMDB data to highlight anomalies and errors and to identify opportunities
Apply skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures to perform trend analysis and guide strategy
Define CMDB data quality reports to ensure accurate and up to date information
Define process for implementing performing configuration monitoring
Maintain CMDB Data Model
Report on Metrics for CMDB activity on a weekly, monthly basis
Coordinate process interactions between Configuration and other processes

Qualifications
Graduate in Technology with Computers or IT stream

OR Graduate any stream with course in Computers or IT stream

Preferred qualifications

Bachelors or Associate degree in computer science or relevant professional qualification.

Preferred skills:
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Excellent communication skills and inter personal skills.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobConsultant
Primary LocationIndia-Noida
Education LevelBachelors / Graduation / Equivalent
Job PostingAug 19, 2021, 12:05:54 PM
Unposting DateOct 18, 2021, 1:29:00 PM
Master Skills ListConsulting
Job CategoryFull Time

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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