Introduction Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. Youll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, lets talk!
Your Role and Responsibilities As ServiceNow Developer, you are responsible for large scale development and implementation in IT Service Management and ServiceNow platform.
Responsibilities: Responsible to ensure we have proper support of this go forward Service Now platform that will support the IPC, Asset, and CMDB functions for the GTS business Translate high-level business requirements into functional specifications for input into application activities Interact with subject matter experts, application development, implementation support and production support staff to define functional specifications that meet users requirements and are technically appropriate Communicate with the Project Managers and assists in the management of client expectations Provide support for creation and maintenance of project documentation as per development life cycle Assist in analysis and reporting of testing defects when requested Estimate timelines for the requirements phase of projects and ensure that the requirements are scheduled in manageable components Ability to manage sprint cycles and facilitate meetings to discuss the collection of stories and functional requirements of a sprint. Gathering feedback from the Technical Consultant who is configuring ServiceNow. Writing updates/notes into the story record Ensure adherence to all ITIL processes Provide ServiceNow configuration and scripting within the tool in Client environments Work on ServiceNow architecture for one-to-one and one to many connections Drive core ITSM applications within ServiceNow and its offered applications Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow Identify, train and communicate standard methodologies related to ServiceNow development and usage to customers and employees If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here.
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS. As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies. Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today. We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering whats next. Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBM About IBM Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMKyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.