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Telephony Integration Architect, Cloud Professional Services

Location Bengaluru, India
Posted 22-August-2021
Description

Due to the current health crisis related to COVID-19 and the escalating visa/travel restrictions in place, were currently unable to extend offers to anyone who cannot work from India due to lockdown visa/travel restrictions, or other restrictive measures until further notice. Consequently, we will be prioritizing candidates who can start in this location by set date as expected. Were keeping the situation under review and would adjust our position should the restrictive measures be removed later on.

Minimum qualifications:
Bachelors degree in Computer Science, linguistics or related technical field, or equivalent practical experience
4 years of experience designing, building and deploying solutions on telephony platforms and chat servers
Experience coding in one or more languages such as Python, Scala, Java, Go, or similar
Experience working with technical customers.

Preferred qualifications:
Experience with integrating with Telephony platforms (such as Genesys, Avaya, Cisco, Five 9, Twillo, etc)
Experience of integration with chat servers.
Experience of integrating chatbots or voicebots with telephony platforms or chat servers
Experience of PBX systems and telephony protocols such as SIPREC or RTP
Relevant experience in technical consulting.
About the job

The Google Cloud Platform team helps customers transform and build whats next for their businessall with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customersdevelopers, small and large businesses, educational institutions and government agenciessee the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Telephony Integration Architect you will provide technical guidance to GCPs largest and most strategic customers to support their adoption of Contact Center AI (CCAI) solutions. You will design the overall solution architecture for each customers CCAI deployment. This will include recommendations for key integrations for telephony platforms and messaging servers. You will co-develop virtual agent solutions with Google Partners, including Independent Software Vendors (ISVs), SaaS vendors and System Integrators (SIs). You will maintain close partnership with Googles Cloud AI Engineering teams to build and drive excellence in our products. Together with the team, you will support customer implementation of Google Cloud products Dialogflow and Contact Center AI. You will be the Technical solutions lead for strategic Google Cloud customers.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Googles cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities
Work with customers to design their overall solution architecture for CCAI including integration with telephony platforms and chat servers to meet customer needs
Lead Telephony and chat integration work stream on CCAI engagements with strategic Google Cloud customers, including stakeholder management, requirements gathering, addressing customer needs
Be a technical advisor and perform troubleshooting to resolve technical challenges for customers.
Create and deliver best practices recommendations, tutorials, blog articles, and sample code.
Travel regularly (up to 30%, although we also frequently use video conferencing) in-region for meetings, technical reviews, and onsite delivery activities.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Googles EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

 
Awards & Accolades for MyTechLogy
Winner of
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Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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