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Lead Technical Operations Specialist

Location Bengaluru, India
Posted 23-August-2021
Oversee and handle end-to-end experience of key customers including project management, resource assignment, high quality and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests expectations
Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
Handle escalations independently, without the help of seniors. Understand customer asks, communicate workarounds, and convince customers. Troubleshoot complex and unique issues and come up with creative solutions for them.
Manage vendor tools and relationships. Identify new tools / vendors based on new requirements that might come up from time to time
Write reasonably complex SQL queries
Define and drive quality improvement processes. Create task lists, checklists and drive adherence so that the overall quality of the team improves.
Define a training curriculum and deliver it such that the participants are engaged and retain the knowledge. Define sustainable and scalable processes for complex projects and roll them out
Resolve most issues within the team and ensure that everyone in the team is heard. Allocate work effectively and oversee completion within deadlines

Skills required

BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
Excellent problem-solving and communication skills
Good understanding of computer systems, mobile devices and comfortable using software products
Through understanding and knowledge of DNS (A, NS, MX records etc.)
Able to run reasonably complex SQL queries
Keen eye for detail, ability to implement and oversee strict quality control
Ability to provide step-by-step guidance, both written and verbal
Ability to design detailed processes and procedures
4-5 years of experience in a client-facing role in a consultation/support function, and (preferably) 1-2 years in a lead
Min 4 to 5 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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