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Equity Client Services

Location Mumbai, India
Posted 26-August-2021
Key Skills
Experience in equity market and trade life cycle
Processes: Trade confirmation and settlement
Products: Equity, Fixed income, bond, OTC derivatives, FX

Job description:

Division: ISG Prod. Ops.

Department: Client Operations
Job Title: Equity Client ServicesAssociate/ Analyst Operations Role

Overview of the Role:
The EQ CCP Groups support a wide range of products/ markets and clientsthis extends to equity products settling via Euroclear, DTC and International domestic settlement. The CCP team always seeks to respond rapidly to clients needs and developments within the industry, making it a constantly changing environment, which demands high performance from the individuals in the team. Clients have a named point of contact within Client, who can respond effectively to their queries.

You will be primarily responsible for the completion of daily processing tasks, working in a fast-paced, high-risk team environment. You will be required to organise and prioritise your daily workflow, as you will receive queries from clients, sales, traders and settlements, to name but a few. You will be responsible for processing/ supporting all client-related activity from the point of trading through to settlement, including trade allocation, trade confirmation, prematching, fails management and customer query resolution. The role also involves resolving/ escalating client queries and issues, in conjunction with the regional Client Relationship Management team. The objective is to maintain a high level of value added service and to partner with the Business Unit and Operations Management to address key internal and client issues and manage risk.

The individual will report to the local Manager (Director), in Mumbai, however will also work very closely with the functional Control Team, based in Hong Kong.

Primary Responsibilities
Daily processing functions - trade allocations and generating confirmations to the clients; monitoring unmatched trades and taking prompt action for a timely settlement; dealing with various queries from the clients and the sales traders; reviewing and monitoring risk reports and cleaning up exception items; static data maintenance and confirmation delivery details and building client relationship through day-to-day processing and contacts.
Internal and external clients have different needs, the ability to communicate in a clear and concise way is vital. In addition, it is necessary to adapt to client specific needs in a positive way. Maintaining a good relationship with the various departments globally
Experience of working in a client service role is preferable, along with a sound understanding of financial markets and products. A proven record of accomplishment of learning new products and understanding business concepts is required
The team operates in a high-risk environment, where the potential for error/ loss to the Firm and clients is high. Due to the nature of the products traded, and the value of the trades, attention to detail is of the utmost importance. Processing trades correctly, first time, is the aim of the group, but when an error does occur it is vital that we investigate, resolve and escalate immediately.
The role requires extensive interaction with clients both internally and externally - the ability to maintain and build excellent client relationships is a priority. The role requires the individual to be articulate with excellent communication skills at all levels.
Ability to use the tools and technology available to improve the workflow, meet internal benchmarks and those set by the client. An understanding of market initiatives and new technology are critical to providing a high level of customer service.
It is critical to have excellent organisational ability, being able to react to change and deal with issues as and when they arise. The individual will be responsible for maintaining consistent high quality performance and ensuring that client specific requirements are met on a timely basis.
Due to the pressurized environment and the need to deal with issues on an ongoing basis it is necessary to maintain composure while remaining assertive when dealing with complex problems.

Skills Required
Broad understanding of different investment products and instruments
Excellent verbal and written communication skills
Organizational skills
Excellent attention to detail, problem solving skills and excellent judgment
Strong risk awareness and orientation
Prioritisation and time management skills - for own workload and that of others
Takes ownership of issues is methodical and ensures resolution
Has proven ability to interact with multiple internal and external functions including clients, sales and other functional operations teams.
Min 3 to 6 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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