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IT Site Incharge - Gujarat

Location Mahesana, India
Posted 31-August-2021
Description
Job Title: IT Site Incharge

Qualification: 3 Year diploma in IT/Computers/Hardware Networking/Security

Experience: 4 to 6 years

Job Role: Management of End User domain in IT Operations and Support in MSIL Gujarat

Job Responsibility:
>Proactive/Reactive IT support for all business functions to improve business continuity, Service levels and customer satisfaction

>IT Vendor Management

>First level application support Troubleshooting

>First Level IT Network Support Troubleshooting

>IT Operations Management (Incident, Problem Management and change management, creation of Knowledge Base)

>Coordination with various technology domains (Network, Server, Security etc.) to resolve End Users concerns of MSIL Gujarat users.

>IT users Management, escalation management.

>Interacting with end users and ensure their satisfaction.

Skills:
>Customer orientation

>Should have the capability to interact with the business user and solve their IT problems

>Good Aptitude, Assertiveness, Communication skills

>Willingness to come in any shift in MSIL including night shift and Sunday/Holiday

>ITIL process knowledge/certification is preferred

 
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Winner of
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Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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