Here at Lucid we are recruiting for a Desktop/Deployment Engineer on a monthly rolling contract. This will be predominately based on Sutton with occasional travel to Chelsea, London
Duties shall include, but not be limited to:
Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer FontsConsulting and instructing users on hardware and software questions/issues Collaborate with other IT Services Data Center and Network Infrastructure teams Install, maintain and upgrade equipment and its associated infrastructureRun diagnostic tests to isolate system problems as well as proactive activities MS Office (Windows and Mac) software. Details will be agreed during Transition Experience with Remote Support technologies such as Remote Desktop(Microsoft), VNC. Hands on experience removing viruses and spyware using various tools (Windows)Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical supportDocuments, tracks and monitors the problem to ensure a timely resolution within SLAInstalls, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads,MAC Books, Laptops Details will be agreed during TransitionHands and feet support for Server, Storage, Backup Network equipment and IPT end pointstroubleshooting basic application issues, and also deeper diagnosis under direction from remote teams
If this role is of interest then please apply and a member of the resource team will be in contact ASAP.