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Oracle ACS Cloud / Exa Architect

Location Dubai, United Arab Emirates
Posted 02-September-2021
Description
Mandatory skills:-

Knowledge of Oracle Engineered Systems (ExaCC)System and Network configuration
Experience of working with ExaCC or PCA or Exadata (Engineered Systems).
Skills on OCI (Oracle Cloud Infrastructure) knowledge.
Experience of implementing Virtualization solutions

Detailed Description and Job Requirements

Oracle Advanced Customer Services (ACS) is looking for Advanced Service Engineers (ASEs) to deliver proactive and reactive technical support to customers.

The Advanced Customer Services (ACS) is a unit within Oracles Customer Service Organization that enables long term advanced support relationships with many of Oracles largest customers. More information about ACS: https://www.oracle.com/support/advanced-customer-support/index.html

The ACS Advanced Service Engineering organization consists of a diverse, highly skilled, and specialized team Advanced Support Engineers (ASE) who bring deep technical expertise in the entire Oracle Product and technology set.

As integral part of a global Organization, the ASE will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements. Regular training is available and required to maintain an up to date knowledge of latest developments of Oracle products and services.

For this position, we look for an experienced, talented and self-motivated Advanced Support Engineers to work onsite or remotely from customer premises across Gulf region.


RESPONSIBILITIES:

Client-specific and proactive support of dedicated ACS customers to ensure operational excellence of Oracle Infrastructure & Platform deployments on premise, in the Cloud or both
Act as a trusted technology advisor for our ACS customers with a deep knowledge of the customers requirements and environments
Maintain effective professional relationships within the global ACS practice, with Oracle Technical Account Managers (TAM), Oracle Product Support and customer staff at various levels
In close cooperation with the Technical Account Manager, act as a customer advocate within the Oracle eco system
Customer solution architecture advice and reviews, conceptual support (e.g. Security, High Availability, Performance, maintainability,)
Technical assistance with installation & Configuration, health checks, applying best practices for modern IT environments
Performance assessments and tuning assistance
Proactive Upgrade and Patch Management advice Implementation planning
Advise customers on product evolutions and features, avoidance of predictable issues
Lead to innovation by Knowledge Transfer, prepare and deliver technical workshops or training, designed to educate customers or peers on technology related updates
In close collaboration with Oracle Global Customer Support, deliver critical technical support tasks, connected or onsite, e.g. issue reproduction and resolution, testing and validation of fixes,
Facilitate root cause analysis for product problems and identify method of resolution
Resolve complex or previously unknown issues, requiring deep technical expertise and strong interdisciplinary teamwork
Interact with key customer personnel to enhance collaborative problem solving
Follow through escalation management as required
Research and respond to technical enquiries


EXPERIENCE AND TECHNICAL SKILLS:

At least 5 years hands-on experience in working with Oracle Cloud Infrastructure (OCI) and Cloud at Customer (ExaCC) with relevant Exa-DB services (ExaCS)
Advanced OS Administration skills with Unix / Linux (Oracle Linux or Red Hat Linux) are essential. Solaris and Solaris-Cluster skills are a plus
Hands-on experience in installation, configuration, operation and administration for one or more Oracle Cloud / Platform and Infrastructure products, like Oracle Engineered Systems (Exadata, Oracle Private Appliance (PCA), or cloud deployments with Oracle Cloud at Customer (ExaCC) or Oracle Cloud Infrastructure (OCI)
Knowledge and experience with associated storage options, ZFS Storage appliance, ZFS Storage-Pool is a plus.
Knowledge on implementing and maintaining related Oracle products: Oracle VM / KVM
Networking products and technologies: Network switches, Networks protocols, Network Security (firewalls), load balancers. Cisco CCNA and or similar certifications are a plus
Backup and Recovery skills with RMAN and Oracle ASM (Automatic Storage Management). ,. ZDLRA (Zero Data Loss Recovery Appliance) is a plus.
Experience on automated deployment tools (DevOps) is a plus
Experience as Oracle DBA is an additional plus

PERSONAL COMPETENCIES:

Excellent analytical skills and systematic practical orientation
Self-motivated and resourceful, self-education attitude
Distinct receptiveness to technical innovations
Strong communication skills in Arabic and English verbal and in writing
Good presentation and documentation skills
Work as a team-player and demonstrate own initiative
Ability to work unperturbed under pressure in escalated situations
Effective communication with appropriate hierarchy levels
Demonstrate ownership of complex (escalated) issues or problems
Ability to travel on regular basis
Ability to work in Standby basis (24x7), or scheduled out of hours operations


As part of Oracles employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).


Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Experience
Min 8 to 11 Years.

 
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