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System Administrator (Citrix) w/Government Consultant

Location Austin, United States
Posted 02-September-2021

Location: 100% Remote

This position is with a government consulting firm.

Windows server and desktop administration, Microsoft Active Directory, Knowledge of Citrix 7.x environments (XenDesktop and Director) to be able to troubleshoot client-side connectivity, Able to triage Microsoft System Center Operations Manager events, Tier 2/3 Citrix End User Augmentation Support is the specialized Citrix support needed to handle the next level of triaging after the help desk but before Citrix administrators are engaged.


Secondary triage of Citrix application or desktop customer issues Reinstall Citrix Receiver (GFE only) Provide guidance or assist with successfully connecting to the Citrix environment Clear hung sessions Escalate or transfer tickets appropriately to VA staff that can resolve the issue further Coordinate with stakeholders of ticket status or request system changes. Document issue resolution steps for end users, Tier 1 Help Desk, and Tier 2 desktop support staff. Maintain end user guides Tools Knowledge: Citrix Director Citrix Studio Microsoft SCOM Microsoft Active Directory Users and Computers BigFix Remote Control Windows (Azure) Virtual Desk ServiceNOW ticketing system Microsoft Office Suite Skype for Business ________________________________________________________
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VC5 Consulting has been named by business journals as one of the best places to work.
We offer benefits such as weekly pay, health insurance, 401k and even profit sharing to our consultants.


Job ID: 7790

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