At Mitie, you will be working for the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us.
As Business Support & Communications Coordinator, you'll support all aspects of the contract and contract team in day-to-day business activities aswell as supporting the drafting and delivering of contract and customer communications which ensure our people feel informed, connected and empowered.
You'll bring fresh thinking on approach and channel utilisation, ensuring that we utilise our existing channels in the most effective and impactful way across our hard to reach audiences.
You will report to the FM Project Manager and work closely with colleagues across the organisation. You will play an important role in implementing a Communications plan, helping to ensure it supports the delivery of the strategic objectives.
You will have a range of responsibilities across the communications mix including digital communications, internal communications, customer and client facing communications and stakeholder engagement.
Work with the FM Project Manager to support delivery of Communications plan.
Take an active role in developing, coordinating and monitoring the digital communications to engage with key stakeholder groups, including SharePoint content, producing newsletters, yammer updates and project updates.
Coordinate and create content for internal communications channels including the intranet, colleague newsletter and a range of events to inform and engage colleagues across the organisation.
Collate information for client reporting requirements and support the creation of reporting packs
Co-ordinate the internal and external plans and ensure that they support delivery of the strategic objectives (plan meetings/logistics).
Support/produce high quality, accessible communications material across multiple channels to reach different audiences, and edit content that has been produced by other colleagues.
Ensure that all communications adhere to the corporate identity and style guide and advise colleagues on appropriate use.
Monitor and evaluate the effectiveness of communications activities on a regular basis.
Regularly update contract organisation charts and site Matrix information within Sharepoint.
Provide general administration to the contract team as required, including but not limited to, providing support in onboarding of new starters and leavers, management of printers, supporting of and raising purchase orders, advise on travel related queries amongst other administration duties as required
What you'll need to succeed:
The Successful candidate will be able to demonstrate the below:
Broad knowledge and understanding of communications activities
Passion to develop new, engaging campaigns, in order to increase employee engagement and external market presence
Confident using web content management systems, newsletter software and social media management tools
Good understanding of social media channels and interest in developing multimedia content
Experience of internal communications and colleague engagement
Understanding of stakeholder engagement planning and engagement
Ability to establish effective working relationships with colleagues and external agencies
Ability to handle competing priorities and plan work effectively to meet tight deadlines
Experience of using SharePoint and creative software packages including Adobe Suite (InDesign, Photoshop, Premier video editing)
Expert in Microsoft in particular PowerPoint
The ability to develop and implement internal communication plans to support organisational priorities
The ability to 'hit the ground running' with a number of projects and be dynamic
A good working knowledge of digital and social media and Intranet publishing
High IT literacy including experience of using word processing packages and databases
Good communication & engagement skills (listening and verbal)
o Good time management skills
o Enthusiastic & positive
o Works well under pressure
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.