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IT Infrastructure Engineer

Location Southampton, United Kingdom
Posted 08-September-2021

My Public Sector client is looking to recruit an experienced IT Infrastructure Engineer on a 12 month Fixed Term Contract. You will be managing the installation, monitoring, maintenance and support of IT hardware, software and communications systems within control procedures.

The successful IT Infrastructure will have knowledge and experience in the following:

Significant experience in a technical role providing second and third line supportA technical qualification such as a Cisco, Citrix or Microsoft certificationAn understanding of ITIL with accreditation at Foundation LevelSolid understanding of key technologies used by the Group, including Microsoft Windows, Office365, Azure, VMWare, NetApp filers, VoIP, Blade enclosures, Cisco networking and CitrixA current, valid driving licence and willingness to travel to other sites

The key duties of the role will include:

Proactively safeguard the IT infrastructure and ensure it is maintained in line with industry best practice to ensure that maximum use can be made of the resources at all times.Implementing and maintaining the reliability, availability, scalability and performance of the IT infrastructure through a program of agreed works, ensuring downtime is minimised for customers across all directorates.Liaising with key stakeholders.Ensure that the Group's systems, IT infrastructure and data are secure and protected in line with best practice.Adhere to the Group's change management processes to ensure all changes are logged and managed appropriately.Managing mid-level technology projects and providing technical resource for high level/risk projects.Manage and be accountable for specifically assigned projects or technical work packages and the impact they have. Ensure the work package is followed and delivered to specification.Management and administration of physical and virtual IT infrastructures, including but not limited to Servers, desktops, hypervisors, SANs, Routers, Switches, UPS, LANs, WANs and wireless networks.Administration of the Active Directory domain to maintain consistency.Keep up-to-date on latest industry developments and changes and make recommendations to IT management.Analyse and resolve network, hardware and software problems in a timely and accurate manner and provide end user training where required. Ask questions, apply expertise and research to establish root cause and resolve within timescales and apply remediation afterwards to prevent recurrence.Develop strong relationships with third party suppliers and support partners using effective communication skills.Support the IT Service Desk by acting as an escalation point and internal expert for second and third line support issues.Apply best practice for installing, configuring, maintaining, and troubleshooting the Group's IT Infrastructure.Taking a 'hands on' approach as required.Conduct research and remain current with the latest technologies and solutions. Analyse existing IT infrastructure and make suggestions for improvement and growth.Monitor the usage of the corporate network to ensure compliance with IT security policies, strategies and best practice.Maintain backup and recovery systems and contribute to the testing of the IT requirements of the Group's business continuity plan.Liaise with external consultants and service providers to facilitate the provision of IT related systems, which meet the needs of the Group.Create and maintain documentation as it relates to server and network configuration, mapping, processes and service records.

If you would be interested in discussing this role in more detail, please apply below or contact Jon Hurry - Head of Public Sector (UK South) on (see below) to discuss further.

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