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IT Service Desk Team Leader/2nd & 3rd Line - O365, AD Networks

Location Leicester, United Kingdom
Posted 08-September-2021

INSIDE IR35 - IT Service Desk Team Leader/2nd/3rd Line Engineer

As an IT Service Desk Team Leader, you will work collaboratively with other IT team members to create and maintain high-performance systems at large scale. You will use the right tool for the job (which might be the latest and greatest tech) and will take responsibility for delivering high-quality support on time and on spec.

You will be responsible for providing 2nd/3rd line support for our both sites but mainly based on head office in Leicester. Working within a close-knit team, Key areas will include; on-premise and cloud support, Networking, Active Directory, Servers, DNS, DHCP, Office 365, System Center configuration manager, Hyper-V, VMware, Firewall, PowerShell, and more.

Key Skills

5+ experience within the industryAt least one professional Virtualisation certification that has been obtained within the last five years, ie VMware VCP (VMware vCenter Certified Professional) or similar.2nd/3rd line support experienceOn-premise and cloud support experienceNetworking experience WAN/LAN/WLAN)Active Directory/Servers/Office 365/virtualisation/Firewall/PowerShellAutopilot or Intune or otherA degree in Computer Science or a similar subject; or, an equivalent qualification or real-world experience.Windows/Linux Server (Implementation/troubleshooting knowledge)Experience working in a team with technical and non-technical colleagues.Identifying vulnerabilities in our current IT infrastructure using tools like Nessus.Logging vulnerabilities and monitoringContinuous Improvement Co-ordinatorSystems and Process Change ManagementCustomer Satisfaction Quality ControlAny of the following would be a bonus, but are not essential:Data Protection experience.Risk Management Experience.Microsoft Windows Technical Qualifications.Cybersecurity Certifications

If you have the necessary skills, please apply now.

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