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Manager - Technology

Location Bengaluru, India
Posted 09-September-2021
Description
1) Have Good communication and interpersonal skills.

2) Drive technical escalation, identify corrective actions from a technical view point

3) Drive problem management effectiveness, look at technical gaps in design and identify fixes for the complete foot print.

4) Handle Major/Critical change reviews and technical risk assessment.

5) As a part of the solutions team, work on existing new RFP20s or new business solution design.

6) Be Well versed with the upcoming technologies and identify technical gaps in the team and work on fulfilling them.

7) Handle Technical discussions with the customer and customer engagement.

8) Automation and innovation 20 Spear head and bring about automation initiatives and execution of the same to increase productivity

9) Customer Management: Participate Program Performance Reviews, Drive Proactive Service Improvement plans, Drive Automation and Productivity Projects, Ensure CSAT on defined Metrics, Identify new business opportunities through technology optimization/ advances, SPOC for solution engineering for all new opportunities within existing clients

10) Escalations and Communications: Review and Publish RCA, Communication on Process and Technology Changes, Responsible for Managing Critical Issues, Communications on New Services, Transisitions, Ensure that critical issues are not repeated through proactive technology solutions

11) Reporting: Review and Publish SOP, FMEA & KB, Problem management metrics

12) People Management: Ensure building of the Technical capability of the team. Review tech and process assessment ratings. Be Responsible for KRA setting, Performance management & career planning for direct reports, Participation in operational or functional interviews (Organizationwide), Design and participation of Induction modules for the team

13) Operations Management: Configuration and Capacity management, Driving BCP/DRP, Derive and own operations efficiency improvement programs through tech solutions/ automation (TCO to be reduced YOY), Capacity Planning for operations as well as client infrastructure capacity

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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