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Program Manager 2

Location Hyderabad, India
Posted 09-September-2021
Description
Responsibilities

This role will focus on delivering key audience enablement outcomes such as Support Satisfaction uplift (SSAT), and Time to Resolution reduction (TTR) across the Microsoft 365 product suite and across audiences (consumer, commercial, education). You will look across the connected support funnel (Signals and Telemetry, In-Product and Surfaces, Proactive, Self-Help and Community, and Reactive Support) to identify areas for customer experience enhancement, and through cross organizational partnership rally teams and resources to deliver positive customer outcomes. Additionally, in this role you will lead cross audience strategic initiatives such as proactive support experimentation, innovation, and scale with key outcomes such as SSAT uplift, Usage uplift, Product Suite NPS uplift, Support NPS uplift, and customer retention/renewal.


Qualifications

Required
BS in Program Management/Marketing/Business or equivalent industry experience.
3years of experience delivering world class customer experience outcomes within support ecosystems.
3years of technical project or business program management experience, with an exceptional candidate having direct experience within engineering or product marketing organizations.

Preferred Qualifications:
Exceptional interpersonal skills
Exceptional written and verbal communication
Strong quantitative and qualitative story telling abilities.
Working understanding of data analysis
Proven history of customer obsession
Growth mindset
Ability to thrive in agile and high visibility environments.
Ability to drive to clarity in situational ambiguity.
Extreme ownership


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


Benefits and Perks

Industry leading healthcare
Savings and investments
Giving programs
Educational resources
Maternity and paternity leave
Opportunities to network and connect
Discounts on products and services
Generous time away
Experience
Min 3 to 6 Years.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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