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IT Support Analyst (2nd Line)

Location Swansea, United Kingdom
Posted 09-September-2021

IT Support Analyst (2nd Line)

IT Support Analyst required with good strong 1st and 2nd Line Support experience.

The successful IT Support Analyst will have a good mix of the following:

MCDST certification or equivalent would be preferable, however demonstrated ability to act as technical senior within a team would be acceptable. An understanding of ITIL is essential, a qualification would be preferable. Expert knowledge, understanding and experience of common computing principles and technologies - eg PC's, Printers, Networking, Microsoft, Citrix, Active Directory, Sophos Antivirus and DLP. You should have excellent problem solving and interpersonal skills, capable of working to deadlines, high level of attention to detail, and have a keen desire to learn and progress. Expert knowledge of Microsoft based operating systems with emphasis on Windows 7/10 with Office 2013/16 exposure. Expert knowledge of bespoke Application Support, experience with ICE platforms would be useful. Previous experience working within an end user Service Desk or call centre setting within an IT support or application support environment is essential. Expert user & Security Group Active Directory administration experience. Extensive experience managing major incidents including business expectations and communications. Experience with Ivanti ISM and EPM Excellent customer service skills, with a good telephone manner and interpersonal skills. Excellent written and verbal communication skills evidenced with an industry standard English qualification. Excellent reporting skills

In return you will receive a competitive salary (up to 30,000) plus an excellent benefits package. The organisation is going through a period of growth so excellent career development opportunities.

Easton Haines Consultancy is a specialist recruitment business for the IT industry. No terminology in the advertisement is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary or contract vacancies we are acting as an Employment business.

Please note that, unfortunately, due to the high level of applications, we are only able to respond to those candidates whose CVs match the job requirements.

Please also note that by applying for this role, you give Easton Haines the authority to process your data for this particular position and also to send you details of other suitable opportunities. Our Privacy Policy can be viewed on our website.

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