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Desktop Support (Reno)

Location Reno, United States
Posted 09-September-2021
Description
job summary:

The Desktop Support Analyst will be responsible for providing PC hardware and software support for our local and remote users in a mixed Windows and Apple environment. The Analyst will actively assist with major PC related projects (rollout of a new application, hardware/software upgrades, integrations, etc.) This candidate will be a member of a support team that provides high quality PC Support to over 10,000 clients at Arrow facilities throughout North America. Arrow Electronics, Inc. - Denver, CO The Desktop Support Analyst will be responsible for providing PC hardware and software support for our local and remote users in a mixed Windows and Apple environment. The Analyst will actively assist with major PC related projects (rollout of a new application, hardware/software upgrades, integrations, etc.) This candidate will be a member of a support team that provides high quality PC Support to over 10,000 clients at Arrow facilities throughout North America.




location: Reno, Nevada

job type: Contract

salary: $30 - 35per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

Skills: Minimum of 3 years hands-on experience installing, troubleshooting and supporting laptops, PCs, peripherals and business critical applications for users in medium to large, multi-location, corporate environments via phone, remote control and desk side visits. - Experience supporting Windows 7, Windows 10, Apple OSX, MS Outlook/Exchange, MS Office 2016, Office 365, and Microsoft Skype for Business. - Experience using Enterprise remote-control software, software distribution tools and device management software. - Experience supporting McAfee Endpoint and Bitlocker Encryption software. - Experience supporting Sophos Anti-Virus and Enterprise malware scanning and removal tools. - Experience supporting end user collaboration tools, such as Microsoft SharePoint, Teams, and Skype for Business. - Experience upgrading PC memory, hard drive swap, data transfer, etc. - Experience creating knowledgebase articles from ticket data and end user support interactions. - Experience maintaining and update users PC asset information through the implementation of critical device management policies. - Experience supporting mobile devices utilizing iOS and Android operating systems. - Experience using team knowledge Wikis utilizing Microsoft SharePoint. - Experience creating and editing Knowledgebase articles. - Technical Project Management experience







qualifications:


Experience level: Entry LevelMinimum 3 years of experienceEducation: Bachelors

skills: Desktop Support


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

 
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