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Jr. Systems Administrator / Direct-Hire / Frisco, TX

Location Frisco, United States
Posted 09-September-2021

Vaco Dallas, LLC is currently working with a local client based in the North Dallas area in the IT Managed Services space, that is seeking to hire 5+ Jr. Systems Administrators/Sr. Technical Support Administrators.If you love technology and have a strong grasp of interacting with end-users while supporting Microsoft-stack based clients in Office365 and virtualized desktop environments, and want to continue to evolve your knowledge and expertise, we want to talk to you.There will be multiple shifts to chose from, along with shift differential pay for those willing to work weekends and off hours, and excellent benefits.This client requires candidates to be fully vaccinated (COVID) for eligibility for employment. Only qualified candidates are encouraged to apply.

Job Title: Jr. Systems Administrator/Sr. Technical Support Administrator

Job Type: Direct-Hire

Location: Frisco, TX (Onsite)

Salary:Based on experience, $60,000 - $70,000

Job Scope:

As a Jr. Systems Administrator/Sr. Technical Support Administrator, you will be working directly with end-users, through remote troubleshooting to identify and resolves technical issues. You will collaborate internally with other teams to escalate issues, and resolve end user needs in a timely manner, while documenting all work in a ticketing system.This role will not provide onsite desktop support, and will work remotely to resolve all technical issues.If onsite support is required, you will coordinate with desktop teams to resolve such instances.Communication with clients will be done through email, phone, and remote desktop support.

Skills/Experience Requirements:At least 5 years experience in the following areas

Supporting Microsoft Office365 products and services (OneDrive, Outlook SharePoint, Teams, etc.), up to including systems administration of O365
Supporting virtualized desktop environments, to include VMware (vSphere, ESXi) and/or Citrix (XenApp, Citrix Director, Citrix Studio) environments, and VPN connectivity
Supporting Microsoft Exchange and Active Directory, adding/removing users, allocating permissions, managing Group Policy, as well as working with Azure AD Services
Supporting hardware, software, network, and server/system technical issues, identifying a root cause, and coordinating resolutions and escalations with internal teams as needed
Supporting mobile devices (iPhones, iPads, Tablets, Android devices, Windows devices, etc.), and working with mobile device management tools such as Intune, and Xen Mobile
Supporting multi-factor authentication and security services for applications
Documenting all efforts and details of support provided, procedures and resolutions through ticketing systems
Must be detail orients, and self-directed, as you will be working in an independent manner, yet collaborating with internal teams for support as needed
Technical certifications are a plus

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