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Desktop Support Specialist Office 365 (Non Shift) up to $4k

Location Singapore, Singapore
Posted 10-September-2021
Description

Resource: Desktop Support Specialist Office 365 ('DSS')
Duties and responsibilities of the DSS
. Handle and resolve computer hardware and software incidents and requests. Computer hardware
and software includes desktop computers, laptops, mobile devices, monitors, keyboards, printers
and scanners of the Company.
. Adhere to the policies and guidelines of the Company at all times during the execution of this
agreement.
. Follow established standards of the Company for processing and escalating an incident or request.
. Provide technical advice and support on the use of computer hardware and software.
. Responsible for the installation, support and issue resolution of computer hardware and software.
. Investigate and research solutions for computer hardware and software problems with a view of
resolving such hardware and software problems.
. Participate in any projects related to the DSS field of work.
. Any other tasks or works as and when requested & assigned by the Company.
. Provide timely updates on tasks to the assigned IT Manager of the Company.
Required Experience
. Diploma in Information Technology or equivalent in relevant discipline.
. Minimum 2 years of experience in computer and computer peripherals, hardware and
software support.
. Experience in troubleshooting and managing Win7, Win10, Sharepoint, MS Office, MS
Outlook, MS Active Directory, iOS, VDI client, VPN client, networking, scanner, printer,
and other attached peripherals.
. Ability to perform computer hardware and software trouble-shooting with experience in the
use of diagnostic programs and tools.
. Experience in incident and request management system.
. Experience in ITIL operating environment is a plus.
. Good customer service and communication skills.
. Ability to manage projects and provide status updates on regular basis.

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