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Principal Support Engineer

Location Mexico, United States
Posted 10-September-2021
Description
The SaaS Tools and Innovation team is an arm of the SaaS Product Development organization that focuses on internal tools to aide in the success of SaaS products and SaaS customers.
We are looking for a Support Engineer who can help analyze and troubleshoot issues, and provide support to internal and external users to enable customer success.
TT

Detailed Description

We are seeking a Support Engineer to join the SaaS Tools and Innovation team. This is a high-profile organization that is responsible for the success of key Oracle SaaS customers.

As a member of this team, the engineer will be responsible for researching and obtaining data relevant to customer success and for analyzing, debugging/troubleshooting and providing support for the software that drives estimates of customer success and continued renewal. The position and the project are critical to Oracles future success with SaaS customers, especially with respect to renewals based on that success.


The Support Engineer responsibilities and skills include:
Research available data sources for customer-related data
Determine factors relevant to customer success
Research cloud software in order to understand best practices in this area
Work within Email, Slack, Jira and meetings to research and analyze potential systems for access to needed data
Track information in Confluence
Potentially enter enhancements requests for systems in Jira
Understand data capture, manipulation, and storage mechanisms primarily in Database, Java, Python, and shell scripting
Utilize Oracle SaaS products as required
Research and troubleshoot implementations with a variety of possible scenarios
Work within standards, acceptable practices, and other requirements of Oracle Corporation and of the SaaS Development organization
Ability to work under pressure
Ability to prioritize tasks based on urgency and importance
Motivation to learn new skills and technologies
Understanding Unix/Linux environment
Critical thinker and problem-solving skills
Good time-management skills
Great interpersonal and communication skills
High proficiency in spoken and written English


Technical Knowledge
8years of industry experience.
5years of experience in providing support in Database and Java/J2EE technologies
Expert in Database and Shell Scripting.
Must have an excellent understanding of:
- Oracle Database (PL/SQL, Functions, Triggers and SQL)
- Good understanding and experience with understanding Java based implementations
- Debugging and troubleshooting methodologies
Experience with API interfaces
Should also have experience with:
- GIT
- SSO integration
- Consuming RESTful web services
Extensive experience DB IDEs like SQL Developer
Hands on experience with Build and Integration tools such as Ant, Maven and Jenkins is a plus


Job Requirements

Work is non-routine and somewhat complex, involving the application of analytical, data modeling, software engineering, and deep/machine learning. The candidate must have a BS, or higher, in Computer Science or related degree and 8years of experience in the field with applicable technologies.

Additional Details
Knowledge of data science or machine learning techniques is a plus

OTA-RM-MX


Detailed Description and Job Requirements

Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of software applications or operating systems.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.


Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Experience
Min 8 to 11 Years.

 
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