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IT - Professional Services Engineer - MSP

Location Staffordshire, United Kingdom
Posted 10-September-2021

IT Professional Services Engineer - South Staffordshire/WFH

Microsoft Office 365, Windows Server (2012 - 2019), MS Azure, MS Intune, Hyper-V, Active Directory, DNS, DHCP, GPO and RDS including Azure AD, Networking, DNS/DHCP/TCP/IP/VLAN, Wi-Fi, IT Security, Azure, VMware (setup, maintain and troubleshoot), Backup Solutions, OS deployment Microsoft Intune, MSP experience - ConnectWise/SD Tool, IPCCTV.

Location is South Staffordshire HQ with flexibility for WFH and/or Office Based Option

to 30,000pa + Pension + 30 Days Holiday + Rewards Scheme

Permanent Role | Full time 8:30am to 5:30pm + O/T & Out of Hours Pay | Pool Vehicle Use | Annual Salary Review

This Experis IT client are an award-winning MSP with offices in South Staffordshire and the North West (Cheshire) who deliver world class IT Service Desk Support, IT Engineering and IT Consulting Services to a wide range of business sectors.

PLEASE NOTE: This role is a hands-on IT Engineering role with a bias toward 'IT Project Work' and could potentially include some Technical Pre-Sales responsibilities going forward.

This post is a WFH role with some office-based work necessary, however the role will also include travel due to IT Project Engineering works required on client sites.

They are urgently seeking an enthusiastic, self-motivated and skilled IT Professional Services Engineer to join their growing IT Projects Team that are a key element interfacing with the customers for their on-site/off-site Technical Support and IT Projects

This role will require you to take an active role in the clients Professional Services Team, ensuring that IT services are delivered to an agreed standard and to Service & Operational Level Agreements (SLA's & OLA's).

You will also be required to ensure that IT Projects are completed on time, within budget and that all project objectives are met. Ensure that everyone involved in a project is fulfilling their role so that the most efficient resources are used effectively and the customers' requirements are met.

The Technical skills required:

Microsoft/Office 365Windows Server (2012 - 2019 and Hyper-V)Proficient with Active Directory, DNS, DHCP, GPO and RDS including Azure ADOS deployment mechanisms - Including Microsoft IntunePrevious MSP experience - ConnectWise/SD tool expProven experience in Azure and VMware with the ability to setup, maintain and troubleshoot ServersBackup solutionsNetworking - Including DNS/DHCP/TCP/IP/VLAN and wireless techIPCCTV

Your Duties will include:

Working with Partner Consultants on Technical Presales ie Technical Assessment of sales opportunities and capturing customer requirements to scope out solutionsAttending site surveys for Project scoping such as new office setups & wireless surveysAssist with resource allocation for Project Engineering workAgreeing on Project timescales with the client and Partner Consultants, setting the expectations etcActing as Project lead for Engineering work of a wide scope such as Networking, Azure, SharePoint and Server migrationsAssist with the Project Management on agreed internal and customer Projects, writing up a scope of works, completing PPD's, setting milestones and phases up in ConnectWise, liaising with contractors etcAttending client meetings before, during and after the Project implementationOn-boarding of new clients via the Professional Services team and providing hand-over to the Service DeskProgression and completion of all Professional Services ticketsCompletion of Installation based tickets such as Installation & Configuration of Laptops/PCs & Mini-ProjectsBackfill Service Delivery, both Remotely and Onsite when required.

The ideal candidate will have:

Previous experience in an MSP-related IT support role (or equivalent)Dynamic and flexible 'can-do' attitudeAbility to work under pressure and a fast pace environmentClean Full UK Driving License with regular access to own transportation (essential)

Take this opportunity to rise above your peers and call Experis IT today!

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