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Systems Operations Engineer

Location Hyderabad, India
Posted 11-September-2021
About the Role
This position is within Capital Markets area for their Level 2 team supporting their Document Management System. The Document Management system application spread across multiple LOBs.

As part of this team, you will be responsible to monitor and manage application to ensure application availability and stability, coordinate with various Business, Platform and vendor teams, work on User Tickets adhering to the Service Level Agreements.

This role is for an individual contributor who will be responsible to support the application at L2 capacityAttain excellent application knowledge - Technical and Functional, Work on User Tickets, perform Application Health Checks, status reporting, work on User Requests, Improvement/Automation and other BAU responsibilities.
In addition, collaborate with Development teams and other Technology Partner teams to restore application from an outage (Incident Management) and perform Root Cause Analysis (Problem Management).

Team works in 2 shifts between 06:30 AM to 10:30 PM IST and provides weekend support on rotational basis.

Job Responsibilities Develop excellent application and functional knowledge
Work on User support tickets
Effective Incident and Problem Management
Code deep dive and data analysis
Identify automation opportunities and implement them in production environment
Monitor the application, application health checks, alert management, post release checks and validation, Weekend On call responsibility, Build effective documentation
Identify efficiencies and realize them with process improvements, automation, collaboration with Dev and Operations teams

Essential Qualifications University degree (B.E. / B.Tech) in Technology.
Hands on experience of 6years in OpenText Documentum product suite , COSI
Hands on experience of 6years in supporting the application in Unix environment.
Hands on experience of 6years in Oracle or any other Database.
Java, Rest Services, Spring Boot.
Self-starter with good verbal and communication skills
Strong analytical and problem solving skills.

Desired Qualifications OpenText Documentum product suite, COSI, Documentum Administrator, Documentum Retention Services, xPlore, Star Connector Plugin
Knowledge on SSIS, SSRS, and QlikView is desirable.
Exposure to App Dynamics, Splunk, BMC Remedy, ITRS Geneos, Autosys, JIRA
Banking domain exposure primarily in Document Management Systems
Hands-on experience in automating the tasks.
Exposure to SRE and DevOps concepts and tools

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 67228
Min 6 to 9 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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