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ISM - Ariba / Spend Viz - IN2

Location Chennai, India
Posted 11-September-2021

X2 Support AssociateIndirect Procurement Technology, Enterprise Business Services

About the Team

As part of the Support Team for Indirect Procurement Technology you will support associate and supplier facing services and products that drive differentiated experiences and cost savings. If you are the type of person who feels a personal stake in everything that you work on, has a strong sense of ownership, enjoys solving complex problems, has a passion for technology, knows how to foster strong relationships and build trust, and works for the success of the entire teamOur support team could be for you. You will work daily with our international market product, engineering and business teams in the US, Canada, Mexico, Central America, Chile, Argentina, China, Japan, India, and the UK. Innovating on the worlds largest stage. This is that place. This is Walmart.

The ideal candidate will be an innovator with strong communication skills and has a passion for ensuring issues are resolved effectively with the customer and global design in mind. If you are motivated by complex, purposeful challenges, a Support Team position with EBS Indirect Procurement Technology team could be the opportunity you have been looking for.

What youll do

Support the Indirect Procurement Tech team and their business customers with production issues and improvements. Serve as level one support to identify, monitor, and address support and system performance issues.

Operational Excellence

Monitors applications/systems and resolves issues independently. Owns and drives issue detection and resolution. Independently addresses moderately complex production issues in owned components and partners with IPT Teams driving root cause analysis for production issues reported.Prioritizes assigned activities and reports progress.Participates in and contributes to peak season readiness.Understands logs, metrics and other relevant artifacts required to solve each problem that can be solved at her/his levelUnderstands basics of logging, levels of logging etc. to simplify debuggability.Follows standards and best practices while coding to ease operational support (Ex: error code standardization, exception handling, connection pooling etc.).Understands basics of instrumentation while developing code, understands the metrics defined by seniors. Understands the usage of various metrics (Ex: high latency, CPU, memory usage etc.) on engineering dashboard to determine the root cause of problems.Understands basics of the alerts required to monitor the system.Understands basics of CI/CD and infrastructural automation and implements simple CI/CD components.Configuration, Coding Review

Implements and owns solutions with end to end responsibility. Makes sure the task is complete in all aspects within committed timelines.Basic understanding of configuration and ability to make relevant updates.Adhere to all relevant guidelines (Ex: code review process (peer and self), code branching strategies, logging best practices etc.).Adept in debugging production issues with guidance.You will work with SAP Concur, Ariba Sourcing and Procurement, SAP MM/IP/AP/AR/EAM/PS, SRM, SRM MDM, UI5, Fiori, Mobile Apps (Ionic + AngularJS, React), Workflow, SAP HANA, Ariba BI, Data Reporting tools, Coupa, Netweaver Gateway, SAP OOABAP, and SAPUI5 applicationsInfluence Communication

Possesses clear written and verbal communication skills.Can help business customers understand simple technical issues and solutions.Demonstrates interest in understanding the problem being solved and the design/solution being implemented, by raising relevant points/questions.Judgement

Makes data and expertise driven recommendations and decisions for support issues and enhancements.Can research simple problems independently and complex problems with the help of seniors.Interprets relevant data, prioritizes, makes recommendations, and takes decisions (where applicable).Can use business metrics to identify improvement opportunities.Uses probing and looks beyond symptoms to determine the root causes of problems and identify possible solutions.Customer Focus

Handles customer interaction. Understands simple customer stated requirements. Works with seniors for complex requirements.Understands the concerns of customers and solves simple issues.Uses customer data to improve decision making. Works with seniors for complex scenarios to improve the customer experience.Adaptability

Demonstrates flexibility in picking up issues and tickets.Engages in continuous learning. Comfortable working with several forms of technology.Has awareness about the changes happening in the industry and follows best practices relevant to the team.Minimum Qualifications...

Bachelor of Science in computer science or engineering and 2 years of experience in the same field.Simple understanding of ABAP and debug programs/function modules to understand and troubleshoot codePreferred Qualifications...

Experience in one of multiple of these technologies: SAP Concur, Ariba Sourcing and Procurement, SAP MM/IP/AP/AR/EAM/PS, SRM, SRM MDM, UI5, Fiori, Mobile Apps (Ionic + AngularJS, React), Workflow, SAP HANA, Data Analytics tools, Ariba BI, Coupa, Netweaver Gateway, SAP OOABAP, and SAPUI5 applicationsConfiguration experience

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