Service Desk Manager, based onsite at Nottingham office.
Hays Technology are looking for a Service desk manager to help our client in providing IT support to a number of businesses and high profile individuals across the East Midlands and beyond. Our client has big growth plans for the next few years, and are now looking to bring on board someone who can act as a leader within the day to day running of the team.
What you'll be doing
Managing a small team of engineers on a day to day basis - you will need to be a leader who can build on a blank canvas and be able to display initiative and strong leadership skills. Making sure tickets are being resolved/handled in a timely and effective manner, as well as providing escalation points for more complex issues and acting as technical lead. Our client is keen to be able to focus more on winning new business and building the overall offering of the company and is needing someone who is confident will be able to simply get on with things when needed, as well as offering that level of technical know-how is having to impart to the team at the moment.
Who you will be working for:
Our client is an IT MSP, providing IT support to a number of businesses and high profile individuals across the East Midlands and beyond
What we are looking for:
Experience of working within a service desk environment and dealing with ticket requests in essential. Experience of working within an MSP, face paced environment is essential - working to tight SLA's and thriving under pressure Working with windows Servers
What you'll get in return
Working in the private sector certainly has it's rewards. A permanent position potentially starting as temp to perm offering a competitive salary of 35,000 - 45,000 Dependent on experience
Please click to apply for this role, we welcome your application!
I am a Candidate Manager for Hays Technology, specialising in the Public Sector for the East Midlands, helping tech professionals develop their careers and ensuring organisations are supported by top talent. My passion for this space stems from building a business on strong principles of customer service and delivery.
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