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Service Desk Manager - ITIL Essex Based

Location Southend, United Kingdom
Posted 11-September-2021

I'm looking for a Service Desk Manager for a leading company based in Southend. The role will be responsible for managing all activities in respect of the Service Desk operations.

The company have recently transformed the desk, implementing ITIL process and procedures and are looking for someone who can continue to develop the service desk by engaging and inspiring your team.

You will manage a small team of talented 1st and 2nd line support analysts and be responsible for managing customer demands.

Key Responsibilities

Managing the service desk Mentor and develop skills all Service desk Engineers KPI's productivity performance and targets effectively manage individual and team performance; build in regular reviews with team member taking necessary steps to improve overall team performance. SLA Management Personnel/Staff performance and headcount forecasting and recruitment Escalations and complaints

Skills Requirements

Experience managing a Service Desk Experience of working in an ITIL environment. Technical skills needed Windows 10 Active Directory & MS Exchange Mobile Device Management Office 365

My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.

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Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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