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Infrastructure Support

Location Hyderabad, India
Posted 12-September-2021
Description
JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

Global Service Operations (GSO) is responsible for service support and delivery for JPMorgan Chases (JPMC) Global Technology Infrastructure. Through its Global Service Desk and Infrastructure Operation Centers, GSO provides global, coordinated diagnostic and support services, while its Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.

The MQSeries Operation Specialist will work as part of the team responsible for 24x7 operation of JPMCs MQ messaging environments in a follow-the-sun support model. This role includes but not limited to operation monitoring, incident resolution, application developer support as well as coordinating and implementing user driven and infrastructure driven changes. Additionally the team is responsible for operational risk management, software and hardware upgrades, capacity management, and other operational management functions.

Daily Responsibilities:
Troubleshooting / Diagnosing / Resolving daily issues in Development / Testing and Production Environments
High Priority Production issue resolution
Engaging and liaising with other technology areas and line of businesses
Environment Break-Fix
Disaster Recovery / Sustained Resilience Co-ordination and Testing
Root Cause Analysis
Service Improvements based on re-occurring issues and RCAs
Working within a shift pattern to enable follow the sun support 24/7
Planning and implementing MQSeries configuration changes
Planning and implementing maintenance activities: SSL certificate renewals, OS patching, MQ patching.

Qualifications/Internal

Strong experience in a working in a middleware operational function
Detailed understanding of MQSeries messaging and how it functions in secure environments
Good problem customer management, analytical, self motivation, verbal and written communication skills and an ability to deliver in high pressure situations
Java/Python development a plus
Must be able to work with and leverage skills from other teams in the organization
Experience working in a customer facing role and part of a geographically distributed team

Strong technical skills with proficiency in:
MQSeries administration tasks
MQSeries problem determination
Unix/ Windows System Administration

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

JPMorgan Chase Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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