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Cloud Operations Engineer

Location Pune, India
Posted 12-September-2021
Description
Job Title: Cloud Operations Engineer

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

Were committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or youre a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility then please discuss this with the hiring manager.

Introduction:
Virtualisation VMware Support Specialist, based in Pune, India. Part of the CloudVirt Service Operations team providing 24x7 supports for the Cloud and Virtualisation estate within Barclays. Build and maintain strong relationships with peer service operation organizations and the rest of the Cloud Virtualization Team.

What will you be doing?

The percentage of time spent on activities depends on the actual role assignment and could vary

Core accountabilities (70%)

Manage Barclays own private cloud automation failed tasks at SOD, start mid shift, escalate when necessary
Collaborate with our development team to implement and evolve solutions for a wide array of challenging problems
Managing Virtualization CLOUD Service Operations Team stack in Service Now.
Review pending CRs for capacity uplifts, start mid shift.
Undertake fully documented technically simple remediation tasks
Monitoring Barclays own private cloud mailbox and escalate accordingly
Attend MIM / PIR and daily Cloud Infra related calls
Answer user queries on emails and Chat channel.
Coordination with vendors (VMware, HP, Dell, CISCO, Pure etc.)
Participate in problem management and root cause analysis and maintain 24x7 availability and monitoring of business system servers
Resolve any other basis ESX issues as per approved KB articles on VIS wiki, and escalate to Service Management Team when appropriate.
Contribute and eventually take over ownership of Service Operations Confluence Documentation portal.
Demonstrates excellent understanding of technology and the role of the client in relation to the larger IT infrastructure

Automation Support (30%)

Measure automation flow performance in order to provide continual improvement in time to deploy converged IT infrastructure services.
Leverage automation framework to improve processes, automate deployment, and improve manageability of environment.
Develop more sophisticated and exhaustive documentation.
Define appropriate automation assets based on SDDC and hyper converged hardware technologies working with other team members of the Cloud Services Team.
Perform monthly cleanup of powered off servers using automation.
Ensure automated infrastructure assets support service level availability and disaster recovery targets.
Design and implement automation solutions for all virtualized infrastructure based on best practices to support VSI and VDI environments.
Ability to interface with internal customers in order to consult on requirements and discuss solutions
Demonstrated solid understanding of systems automation provisioning, performance tuning, and general systems trouble shooting skills in a converged infrastructure required.

What were looking for:
VMware 6.0 + Certified
NSX/vRA/VRops Certified preferred
Good understanding about VMWare SDDC
ITIL Foundation
Good Communication Skill
Adept at automating in one or more scripting languages, such as Power Shell, HTML scripting or other programming languages
Experience working with Microsoft SQL Server and SQL Server Reporting Services
Strong desire to automate and to teach others
Build cutting-edge automation tools to improve capacity and velocity for software engineers and production operations
Current knowledge and hands on experience of virtualization and automation technologies (VMware/KVM) as well as HP, Dell and Cisco UCS hardware hyper converged technologies.
Strong knowledge of ESXi, VCenter, Update Manager, DRS, HA, Vmotion, HCX, V2V P2V migrations.
Working knowledge and demonstrable experience of supporting MS Windows and/or RHEL on virtual platforms.
Exposure to AWS, OpenStack Cloud OS and Linux KVM an advantage.
Experience working with Service Now/ITIL based ticketing tool an advantage

Skills that will help you in the role:
6 - 8 years of IT Systems Administration experience in Virtualization and Cloud Automation Technology.
Demonstrable knowledge of Virtualization and Automation technologies. A good understanding of other infrastructure areas and their interaction with the virtual environment: servers, storage, operating systems, databases
VMware Certified Professional (VCP) and AWS Certification
SME level Exposure to support VRO, vRops VSAN NSX
Experience working with Service First an advantage.
Proven experience as a second line support technician.
Collaborates and communicates well with partner teamsapplication run and build, service management, incident management, server and storage.
Good Knowledge of SDDC and Amazon Web Services.
Advanced Technical Certifications including knowledge of virtualization, networking, storage, and compute platforms.
Provide technical guidance, knowledge transfers and mentorship to State Fund internal engineering peers as required and lead technical staff responsibilities

Where will you be working?

Pune

Be More at Barclays

At Barclays, each day is about being moreas a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. Its the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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