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HPC Software Resolution Engineer

Location Bengaluru, India
Posted 12-September-2021
Description

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

As a HPC Software Resolution Engineer you will be responsible for defining, troubleshooting, and resolving specific issues and problems with HPE customers and solutions. You will also be focused on post sales issues but will assist pre-sales engineers, training, and professional services as needed/requested.

In a typical day as a HPC Software Resolution Engineer, you would

Manage customer post-sales support issues from start to finish. Triage customer issues, determine hardware or software, initiate proper corrective actions, and elevate when necessary.Focus on customers and solutions using HPE hardware and other vendors hardware.Effectively combine technical expertise with customer service in the process of working toward a resolution to the customer issue.Ensure proper collection of data from customers to ensure proper problem diagnosis.Coordinate and mediate all customer support interaction for assigned accountsBuild and sustain trusting relationships with customers and vendorsManage escalations to product engineering, ensuring issues are documented completely and are technically sound. This includes managing the communication to/from the customer from HPE.Provide feedback and input to regional and corporate management as well as a variety of cross functional teamsIf you are

Good at partnering, innovating, and making things happen. You are aligned to our core valuesWilling to work On call on a team rotating basis.Holding a first level university degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent and have 6-10 years technical support experience, preferably in the Storage/Server and/or HPC Industry.Having comprehensive HPC File System knowledge, Lustre or GPFSExcellent in verbal and written communication in English, including with presentations. Excellent customer handling skillsHaving a good understanding of automated tiered storage concepts such as DMFA professional with complete understanding of storage software concepts (e.g. Backup, File Systems, Volume Mgrs, Replication, Virtualization etc.)Having extensive Operating System knowledge (e.g. MS, Linux, MAC etc.)Join us and make your mark!

We offer:
A competitive salary and extensive social benefitsDiverse and dynamic work environmentWork-life balance and support for career developmentAn amazing life inside the element! Want to know more about it?Then lets stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

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This role has been designated as Edge, which means you will primarily work outside of an HPE office

 
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