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Service Desk Manager

Location Sunderland, United Kingdom
Posted 12-September-2021

Service Desk Manager

Location: Sunderland

Salary: 30,000 - 40,000

Type: Permanent

An technically innovative company are looking for an Service Desk Manager to head up their new 1st line support division. Alongside outstanding customer service, this company are looking for leader who is keen to build and lead a team of support specialists. You will be involved in designing the support strategy for this companies' customers alongside designing and implementing changes that ensure best practice. This company is looking for an experience IT Support Team Lead who is keen to learn new and emerging technologies, progress their career and build an outstanding team around them. You will be supported by a first-class team of developers and infrastructure engineers.

This company are looking for a customer focussed person who can offer advice and fixes to their variety of customers. You will be learning the product, creating the correct environemnt to be able to reproduce any issues and answer consultancy questions. They are looking for you to bring your own flare to the role, advising on current procedures and tools alongside implementing changes and enhancing the support desk efficiency.

Initally, you will take over the servcie desk and set up the processes and resolution function. Once you have developed your servcie desk strategy, you will hire a full 1st line support team around you to support and mentor. This is a great opportunity to take a step up in your career.

This company are looking for someone with the following skills:

Strong customer facing experienceAbility to write basic SQLExperience working within a servcie desk Experience resolving application support issues Ability to escalate issues effectively to developersExperience managing or improving a service deskPrevious leadership experience with mentoring, coaching, setting KPI's and SLA's

If this role is of interest, please send your CV ASAP.

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