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Project Manager

Location India, India
Posted 13-September-2021

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Title: Project Manager

Job Grade: 10

Job Location: India, Virtual

Key Areas of Responsibilities:
Project Manager:
Create the project team for each project; Work with the other stakeholders to start up the project (team training, hand-over, escalation processes, templates, etc.)
Work with field team (Internal/external) across the country to raise awareness for timely implementing the project successfully.
Manage change control, escalations and customer expectations throughout the life cycle of the project
Provide customers and NCR associates with the required project reporting
Must be able to motivate and inspire people to keep the project moving toward successful completion even in the face of the physical demands of aggressive project schedules and the emotional demands of discouraging developments
Participates in requirements gathering process and user testing
Manages the interactions between the customer and the rest of the project team resulting in good customer relations and an enthusiasm for the project and the customer relationship.
May serve as a mentor in one or two product domains or customer specialties. Owns the overall management of the project, coordinating resources across organizations and managing to timeline Document all project processes schedules plans. Manage projects within scope. Manage project risk items. Manage project milestones, schedules and resources (including internal and third party resources) Manages all phases of a project Gathers information from a wide range of sources to resolve problems with unknown solutions including internal business units and third party vendors

Service Delivery:
Position provides management and coaching support to employees in a designated region in order to meet customer Service Level Agreements (SLAs); Manages all activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction
Position is responsible for developing employees(Internal/External), promoting teamwork, and fostering open and effective communications.
Actively pursues revenue opportunities while effectively controlling expenses and assigned assets
Maintains the existing maintenance base while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities
Responsible for working effectively with other organizations and individuals; Developing and maintaining working relations with key customers in designated region.
Advise customers about service and service delivery, including maintenance agreements and SLAs; Respond to customer opportunities, issues and complaints in a timely manner; Develop relationships and interact with internal customers (Service Account Managers and Analysts, Customer Advocates, Service Implementation Managers, FSC Service Coordinators, etc.)
Monitor SLA performance against target for your designated territory. Perform root-cause analysis and preventive measures for repeated escalations; Analyze issues for missed targets and implement corrective actions
Solve escalations due to resource problems (e.g., disciplinary and soft-skills issues) in collaboration with the FSC Service Coordinator.
Ensure an environment that promotes effective communications, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements.
Conduct hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities; Monitor performance improvement issues and provide appropriate coaching and counseling
Execute the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews; Conduct individual and team meetings on a regular basis.
Balance tiered workforce in order to successfully deliver service to customers
Plan and manage vacation and training schedules effectively to meet daily availability goals
Promote and manage time-and-material (TM) activities; Manage expenses effectively (overtime, parts, and assets)..
To meet the business objectives need to manage, control build relationship with vendor for efficient delivery of services.

Knowledge Area

Solid telecom/design engineering/DWDM logical deployment experience (Fibcom / Ciena, UTL).
To help support this critical mission, we are seeking an Optical Network Platform Manager Architect to foster partner engagement and high-level support of Internet nationwide Ciena 6500 based optical transport platform. The top candidate will have both great technical knowledge of current generation optical platforms and the ability to manage partnerships, projects and programs related to the optical network.
Background in Fiber and or Ciena, Fibcom and Adva infrastructure is essential for your success in this position. You must have a proven track record of project completion that is on time and within budget
Expert level of experience (4+ years) and ability to demonstrate skills in developing and managing DWDM optical transport systems, specifically long-haul coherent optical fiber communication systems with in-line optical amplifiers
Act as the primary technical and business relationship lead for the Optical platform, supporting both technical and business management areas. Collaborate with Internet to partners and vendors/manufacturers to evaluate new hardware and software features and come up with implementation plans for incorporating them into the network Collaborate with Internet partners to discuss roadmap, project, capacity and technical issues related to the optical platform.
Through collaboration with regional optical networks, international and campus partners, Internet to provides next-generation network services and a platform for the development of new networking paradigms. With community control of the fundamental networking infrastructure, the Internet to Network provides the scalability for its members to efficiently provision resources to address bandwidth-intensive requirements of their campuses such as collaborative applications, distributed research experiments, grid-based data analysis, and social networking.
Must possess a strong understanding of technology across multiple platforms (Optical/DWDM, IP Routing.
Participate as a member of the engineering team to provide escalated support in the operation of the optical infrastructure Assist in the coordination of undersea fiber systems and be able to work with corporate partners on sharing fiber capabilities Manage project timelines and resources to install and commission optical equipment in the Internet transport network Develop and participate in business reviews with vendors and partners related to the optical network.
knowledge of L2 switching and L3 routing is desirable Knowledge of SNMP, TL1 or XML-based management protocols In-depth knowledge of and experience with major DWDM platforms Experience with optical planning and modeling tools Excellent network analysis fundamentals and robust troubleshooting skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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