As a Delivery Manager, you will be driving cross functional engagement across all departments to ensure success for both internal teams and external customers. In addition, you will play a key role in determining and customizing the experience per each customer through an advisory approach - defining and delivering the positive business outcomes through our services.
In this role with SP6, you will a direct impact on the future of the company and our customers. Sharpening your presentation and problem-solving skills as well as your technical business knowledge by putting you in front of stakeholders of some of the world's largest and most accomplished companies.
Serve as the main point of contact for internal and external teams, ensuring that the client relationship develops and evolves as business needs change.Become a subject matter expert on assigned clients, their organization, reporting structure, and initiatives to help drive results.Develop and implement effective communication strategies needed to lead successful conversations with senior executives and key stakeholders globally.Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on their investments with SP6. Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams.Create and manage detailed project schedules that include deliverables, processes, and contingencies for each team to execute on.Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence.Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery.Capture client reporting needs and work with internal teams to compile meaningful metrics and data.Identify and recommend opportunities for service expansion based on your understanding of the SP6 solution and the customer's needs. Responsible for working directly with the Sales Department on contract renewal and upsell of services.
3+ years of experience in an Account Management role. 1+ years of experience in the cyber security industry. Working knowledge of the cyber security industry and specifically SIEM tools- preferably Splunk. Highly customer oriented with a track record of building successful relationships. High attention to detail and organization skills. Strong business acumen with an ability to spot additional sales opportunities Self-starter. Thrives in a multi-tasking environment and can adjust on the fly. Effective communication skills to both internal and external teams.
Recognized as one of North America's top professional service partners.The chance to be part of a winning team and a premier Splunk partner.Competitive salary.Quarterly Bonus plan.100% employer-paid health insurance (Gold rated plan).401(k) with company match.28 days annual paid time off (4 weeks Paid Time Off + Holidays)Significant Training and Development and Certification attainment.Opportunity for long term career advancement.Your contributions are felt and recognized at our growing company.