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Project Manager - Customer Transformation

Location West Sussex, United Kingdom
Posted 13-September-2021

Project Manager - Customer Transformation

Location: Flexible, for people who can carry out their activity from almost anywhere whilst C-19 restrictions are in place. However, once restrictions are lifted, you will be expected to work from the West Sussex site, at least two days per


Hours:Full time - 37 hours per week

Salary: Up to 47,647 depending on experience


The company is undergoing a transformation that touches every part of the business. They are making changes to the people, processes and systems

The successful Project Manager will be working on the customer programme; experience working within programmes relating to customer billing, collections, customer contact and customer self-service is essential.

Role Accountabilities:

Managing any assigned projects to provide the deliverables needed by the organisation

Planning the project and monitoring any dependencies with other initiatives

Managing risks and issues, ensuring each has an owner and that appropriate mitigation is in place

Keeping the project within budget

Mobilising temporary project teams, providing task management and motivating staff to deliver to challenging timescales

Ensuring that the quality of the project's deliverables are acceptable, balancing this against time and quality

Participate fully as a professional member of the Change Delivery team to ensure a high performing environment

Budgets accountability between 2M and 10M pa

Key Skills and Experience:

Professional Project Management accreditation eg OGC's Prince2 or PMP

Solid and demonstrable experience of successful project delivery across a number of project domains and environments eg procurement, IT, organisational change

An ability to remain positive, with a can do' attitude and ability to find pragmatic solutions to challenges

An ability to influence decision makers and drive change in the behavior of others

Personally credible and able to gain respect and trust from stakeholders

Articulate and able to communicate effectively

Strong negotiation and contract management skills

Resilient under pressure and able to work in a constantly changing environment.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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