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Implementation Consultant, Turnkey SaaS Products

Location Remote, United States
Posted 14-September-2021
Description
Implementation Consultants at Tyler Technologies must be able to employ the latest techniques in addition to time-tested analysis methodologies. They must be adept at elicitation practices such as interviews, document analysis, surveys, site visits, facilitated workgroups, and more. Additionally, they must be experts at requirements analysis and software lifecycle documentation, and able to craft business process descriptions to guide developers and satisfy end-user desires. Their abilities must extend to document findings in formats ranging from user stories to data mapping and workflow processes in a concise way so that our technical team can turn them into reality in our Entellitrak framework. Implementation Consultants must have the confidence and ability to interact with clients and senior team members from various organizations in the division, industry, and government.

At Tyler Technologies we are looking for those who understand the challenges of translating business needs into technical reality. Potential team members with prior job titles ranging from business systems analyst, systems analyst, requirements engineer, process analyst, product manager, product owner, enterprise analyst, business architect, and management consultant may find themselves challenged and rewarded in an Implementation Consultant position at Tyler Technologies SaaS products organization.

Responsibilities:
Proactively communicate and collaborate with external customers and internal team members to analyze identify and document user stories and deliver artifacts such as requirements documents and specifications Act as the project expert regarding requirements elicitation, documentation, analysis, and management, and the communication of business needs Understand the current state of the client organization, while at the same time track to the vision of where a client organization wants to be Develop that understanding to serve as a basis for the later identification of business needs and to define solutions that meet business needs, goals, or objectives Successfully engage in multiple initiatives simultaneously Serve as the conduit between the customer community and the software development team to achieve successful project functionality, and to produce outstanding Entellitrak systems Represents Tyler Technologies in the most positive manner with prospective, former, and current clients, suppliers, and the community we serve Interact effectively with a diverse group of team members and clients within the Tyler, industry, and government communities
Minimum Requirements:
3-5 years experience (or more) as a Business or Systems Analyst Strong understanding of the SDLC and Agile methodologies Extensive experience documenting software requirements and following methodologies Very strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into the application and operational requirements for Entellitrak development Excellent verbal and written communication skills, and the ability to interact professionally with a diverse customer group including executives, managers, and subject matter experts Ability to create swim-lane diagrams and other process documentation Ability to manage multiple activities simultaneously
Additional Requirements:
Experience with case management and business process management solutions similar to Tyler Technologies Entellitrak platform Expert at OO analysis and design Knowledge of relational database terminology modeling and design techniques 3+ years of experience aligning the needs of business units with the capabilities delivered by information technology Extensive experience facilitating formal requirement gathering sessions or workgroups Connect the projects objectives with the organizations strategic goals Facilitate a large group of multidiscipline participants to agree on common objectives using advanced facilitation techniques to brainstorm, reduce conflicts, and identify solutions Expertise in eliciting the actual needs of stakeholders, not simply their expressed desires Must be eligible for government clearance; possession of a Secret Clearance is preferred but not required

Location

Remote

Travel

0-5%

Great Place to Work & Grow Your Career

Tyler is continually recognized as a great workplace locally and nationally. See our recent awards and accolades across Tyler

Taking Care of You & Your Family

Your health and well-being are important to us. Thats why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people

Apply Online

Requisition Number:2021-1202

#DICEFED
Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

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