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Enterprise Technical Support Engineer

Location Thailand , , Singapore
Posted 14-September-2021
Description

Job Description :
Technical Support Engineer (Enterprise) - Thai Speaking
At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue witha customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Technical Support Engineer on our Product Services team in Cyberjaya/Kuala Lumpur to do the best work of your career and make a profound social impact.
What you'll achieve
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
Delivering phone/e-mail & on-site resolution for Enterprise product ( Server, Storage or Networking product) high-end solutions through troubleshooting, research, environment replication & identification of workarounds as well as actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout the life of the incident (s).
Own end to end escalation issues and follow up till resolution which cover Servers /storage & software systems within standard time frames.
Interlocking with Principal Engineers, Master Engineers, Resolution Managers, Senior Level 2 Engineers and Sales Account Managers (SAMs) to address customer issues, escalations and queries promptly/effectively.
Attending required technical training sessions and making effective use of assigned lab time while securing relevant industry certifications.
Escalation of issues to the Product Support team and/or Technical Support Manager in order to resolve the issue to the customer's complete satisfaction.
Analytical, articulate, result-oriented and provide excellent follow-up.
Maintain accurate call logging and tracking into Helpdesk database.
Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
Strong understanding and technical ability for servers/Storage/ Networking, Software systems and applications supported and sold by Dell Technologies
Those with professional certification from Microsoft/Red Hat/Novell/ VMware/ CCNA / JNCIA will have an added advantage.
Exposure & knowledge to the following systems technologies
Intel CPU based servers, RAID and SAS, Fiber Channel storage subsystems, ISA, PCI, EISA, combo interfaces, ECC, SDRAM memories, Backup solutions and peripherals, Systems management (an added advantage), Systems recovery (and added advantage), LAN with Ethernet/802.3 network like 10baseT, 100BaseTx, and Token Ring or fiber optics (an added advantage), Structure cabling systems, MS Windows/ Virtualization operating systems, TCPIP, Netbios and other protocols, clustering solution, Storage, Unix, Virtualization technology , cloud solution
Ability to take on shift work, holidays, weekends and on-call responsibilities

Desirable Requirements
Degree/Advance Diploma/Diploma holders in Computer Science/IT related discipline with a minimum of 1-3 years working experience in providing direct support to end-users either in customer service/field engineering or corporate help desk are also encouraged to apply.
Speak fluent in Thai language is a MUST(Added advantage to have additional language proficiencies )

Here's our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .
Application closing date: 30 July 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .

 
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