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Process Executive - Voice

Location Bengaluru, India
Posted 14-September-2021
Description
Sr. Analyst - Prod Ops

Qualification:

Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo Responsibility:

Stakeholder/Business Management:

Update required applications & tools and keep SME and TL informed of new issues.

Respond through email and chat.

Meet/Exceed targets set within the key research activities(Talent Research & Data Management).

Ensure exceptional viability / accexptance rate.

Process Improvements and Adherence:

Meet process SLAs / metricsproductivity and quality targets within the established timelines.

Ensure process guidelines are followed and met as documented.

Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.

Adhere to security practices set by organization.

Project Control, Management and Review / Program delivery:

Receive tickets/work on issues related to respective process.

Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

Customer Relationship Management:

Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

People/Team:

Contribute to and participate proactively in knowledge sharing sessions.

Participate and contribute to organizational activities.

Personal Excellence:

Record own attendance and time sheet related data.

Complete mandatory training for self as identified.

Align individual goals with team objectives (work cohesively with the team).


Must Have Skills

QM-Quality Control

Online/Digital Marketing

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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