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Account Supervisor (B2B)

Location New York, United States
Posted 14-September-2021
Wunderman Thompson New York is seeking an Account Supervisor to help guide a new client through customer experience and digital strategy initiatives. The Account Supervisor is responsible for the health and well-being of their projects and their Wunderman Thompson team. They will understand whats needed in the short and long term and work closely with our cross-discipline leads (Strategy, Analytics, Creative and Project Management) to ensure long-term success. They will assist the Account Director in identifying new growth opportunities for the account.

The Account Supervisor combines expertise on digital trends and technologies with an intimate understanding of clients goals and needs in order to anticipate what their needs will be and how Wunderman Thompson can serve them. Website, digital destination, and CRM understanding is ideal.

What youll do:

Client | Partner with Account Leadership to oversee the translation of our clients vision into a roadmap that will achieve client goals, while generating work that is creatively brilliant, measurable and has a cultural impact. Youll be the point person for all day-to-day client communications across multiple teams.
Team | Manage, inspire and motivate project teams. Review team deliverables, provide strategic oversight and ensure the work gets noticed, used and appreciated. Act as the agencys expert on a given client and/or business capability. Collaborate with a large cross-functional team internally and client-side. Participate in internal vision & strategy sessions for the account. Develop strong relationship and effectively communicate with clients, agency partners, and internal teams.
Process | Drive profitability at scale within the teams and as we sell in new offerings. Find innovative ways to build new best practices.

Who you are:

A builder | Entrepreneurial attitude coupled with a strong business acumen. Ability and appetite to bring people together. Innate ability to marshal people and create gravity around ideas.
Open and collaborative | Our team is close-knit and supportive and were working with a lot of unknownsyou must be a champion of team environments that are comfortable and encouraging, especially working cross-discipline.
Optimistic and resilient | Dig in and figure out how to work around problems. Provide a balance needed to maintain stamina and positivity. You should have a strong work ethic- loving to learn new things and willing to work hard to achieve your goals.
Ego-less | We all wear the hats that need wearing, its a mentality that makes the team successful.

What youll need:

Minimum 5 years of client services experience in a digital and/or creative agency.
Minimum 3 years of client-facing experience.
Experience leading small and large scale web/platform projects through user experience (UX) and design across all channels. Direct marketing and CRM expertise preferred.
Experience with AEM or Marketo desired.
Experience with B2B Demand Gen desired.
Experience and a proven approach to building relationships that result in new, profitable revenue opportunities as well as driving incremental growth on existing work.
Proven ability to lead, mentor and collaborate in a team-oriented multi-agency workplace; fostering career growth for the individuals on their project teams.
Specific experience with Global 1000 clients in marketing communications, Internet initiatives, branding or business analysis.
Outstanding ability to lead, convince and inspire in a client-service environment.
High knowledge and expertise in marketingand personal perspective onMarTech, Internet trends and technologies, business and site performance analysis, user centered design process, social, campaign work.
Min 5 to 8 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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