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Privileged Access Management Support Lead

Location Bengaluru, India
Posted 14-September-2021
To manage a team of Technical resources providing support and deployment for Privilege access management using beyond Trust PAM. The role will also be responsible for promotion of best practice and ensuring SLA compliance in addition to providing IT operational support to over end users over multi-site hosted environments. The role will also have responsibility for co-ordinating technical resource delivering IT Infrastructure and server projects. A good understanding of vulnerability management remediation is desirable.

Business Function:

Global IT Operations offers support services for the core IT infrastructure, Data Centres, Networks and Compute by ensuring all three areas are aligned to provide a stable, resilient, scalable, repeatable, automated infrastructure where Equiniti hosts its applications and services. This team provides connectivity to all our offices in the UK, US, India, Europe and SA and also establishes and ensures secure communications with our 3rd party providers and clients. By running a private cloud across two datacentres which have synchronous replication enables high availability of services to the business. Global IT support is extended by highly competent and technically skilled team of expertise operating out of all the regions where Equiniti has its presence.

Core Duties and Responsibilities:

Successful candidate will be responsible for the following duties

Demand Management: Working closely with product management and operations to triage Credential Onboarding requests, ensuring that requirements for all Demands are understood, sized and categorised for delivery.
Design & delivery management: Taking ownership of Demands that require first of type configuration of elements of the PAM solution, ensuring that resultant designs, patterns and standards adhere to product best practices and company security requirements.
Service Assurance: Support the Platform and Solution Engineer in the communication and assurance of company PAM implementations; consulting on pattern adoption, validating regional designs and ensuring a consistent view of risk across the business.
Drive innovation: Proactively identify areas of technical or operational improvementleveraging previous experience, product capabilities or by the creation of novel product integrations and enhancements.
Escalation support: Act as an escalation point for the operational team where assistance may be required supporting the production environment.
Training/assisting system administrators in their use of the system

Skills Attributes and Behaviour:

Successful candidate would demonstrate the following skills and behaviour

Should have good experience in supporting Beyond trust PAM and managing high skilled Infrastructure teams.
Proven Experience leading a team delivering Internal and external infrastructure projects (environment stand-up etc)
Vulnerability management experience.
Extensive hands-on experience of the full lifecycle of credential management utilizing PAM products; requirements elicitation, design, test, Service Transition through to BAU.
An expert with multiple server Operating Systems, security/network appliances, public/private cloud, TCP/IP and Active Directory.
Experience with scripting, databases, and the following technologies: SSO, SIEM, LDAP/S, IIS/Apache, MFA, PKI
Strong experience designing, implementing, monitoring, tuning and upgrading Privileged Access Solution Component Servers.
Solid understanding of ITIL-based Service Management and Priority Incident Response playbooks/runbooks


MCSE or relevant Microsoft certification
Exposure to Linux
ITIL v3 Foundation certification
Prince2 or project management background

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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